At a Glance
- Tasks: Coordinate projects and manage client communications in our HVAC department.
- Company: Join a dynamic and growing business with a supportive team culture.
- Benefits: Structured training, career progression, and mentorship from senior leaders.
- Other info: Exciting opportunities for growth into supervisory or management roles.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Experience in contract support or scheduling; strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We're Looking For
Experience & Knowledge
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service or engineering environment (advantageous)
- Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)
Skills & Attributes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- A collaborative and team-oriented mindset
Desirable
- IOSH training or experience producing RAMS
- Background in HVAC, facilities management, or engineering services
What We Offer
- Structured training and onboarding programme
- Ongoing development and career progression opportunities
- Supportive team environment with mentorship from senior leaders
- Opportunity to grow into supervisory or management roles
Why Join Us?
This is an exciting opportunity to join a dynamic and growing business where you can make a real impact. You'll play a key role in delivering excellent service to clients while developing your skills and progressing your career.
Contract Support Administrator in Luton employer: CoSourced
Join our dynamic and growing operations team as a Contract Support Administrator, where your organisational skills and customer-focused approach will be valued. We offer a supportive work culture with structured training, ongoing development opportunities, and the chance to progress into supervisory or management roles. Located in a vibrant area, you'll enjoy a collaborative environment that prioritises employee growth and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator in Luton
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and facilities management sectors. Attend industry events or join online forums to connect with potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills, especially in customer service and project coordination. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the job lifecycle effectively, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contract Support Administrator in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in contract support or scheduling roles. We want to see how your skills align with the responsibilities of managing small works and project coordination.
Show Off Your Communication Skills:Since this role is all about client interaction, emphasise your excellent communication and customer service skills. Share examples of how you've resolved client queries or maintained professional relationships in the past.
Be Organised:Demonstrate your strong organisational skills by outlining how you prioritise tasks and manage multiple workflows. We love a proactive approach, so don’t hesitate to share any tools or methods you use to stay on top of things.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our growing team!
How to prepare for a job interview at CoSourced
✨Know Your Stuff
Make sure you understand the basics of contract support and project coordination, especially in an HVAC context. Brush up on your knowledge of FSM systems like Joblogic or SimPRO, as this will show that you're prepared and serious about the role.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, be ready to demonstrate your excellent communication skills. Think of examples where you've successfully resolved client queries or maintained professional relationships, and be prepared to share these during the interview.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage multiple tasks and workflows. Bring up specific instances where your attention to detail made a difference, whether it was in scheduling or managing job lifecycles.
✨Emphasise Your Team Spirit
This role requires a collaborative mindset, so be sure to express your ability to work well within a team. Share experiences where you’ve contributed to a team’s success or supported colleagues, as this will resonate well with the interviewers.
