At a Glance
- Tasks: Coordinate projects and manage client communications in our HVAC department.
- Company: Join a dynamic and growing business focused on excellent service.
- Benefits: Structured training, career progression, and a supportive team environment.
- Other info: Opportunity to grow into supervisory or management roles.
- Why this job: Make a real impact while developing your skills and advancing your career.
- Qualifications: Experience in contract support or scheduling; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We're Looking For
Experience & Knowledge
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service or engineering environment (advantageous)
- Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)
Skills & Attributes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- A collaborative and team-oriented mindset
Desirable
- IOSH training or experience producing RAMS
- Background in HVAC, facilities management, or engineering services
What We Offer
- Structured training and onboarding programme
- Ongoing development and career progression opportunities
- Supportive team environment with mentorship from senior leaders
- Opportunity to grow into supervisory or management roles
Why Join Us?
This is an exciting opportunity to join a dynamic and growing business where you can make a real impact. You'll play a key role in delivering excellent service to clients while developing your skills and progressing your career.
Contract Support Administrator in Leeds employer: CoSourced
Join our dynamic and growing operations team as a Contract Support Administrator, where your organisational skills and customer-focused approach will be valued. We offer a supportive work culture with structured training, ongoing development opportunities, and the chance to progress into supervisory or management roles, all while making a real impact in delivering excellent service to our clients. Located in a vibrant area, you'll enjoy a collaborative environment that fosters professional growth and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and facilities management sectors. Attend industry events or join online forums to connect with potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers, highlight your organisational skills and customer service experience. Share specific examples of how you've successfully managed projects or resolved client issues in the past.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t wait around. Apply directly and follow up with a friendly email to express your enthusiasm for the role. It shows initiative and can help you stand out!
✨Tip Number 4
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their needs, especially in managing small works and project coordination. Confidence is key!
We think you need these skills to ace Contract Support Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in contract support or scheduling roles. We want to see how your skills align with the responsibilities mentioned in the job description, so don’t hold back on showcasing your organisational prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've successfully managed projects or improved client communication in previous roles.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good chat, but let’s keep it to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at CoSourced
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Support Administrator. Familiarise yourself with key tasks like managing job lifecycles and coordinating projects. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with clients or team members in the past. Think about situations where you resolved issues or ensured smooth operations, as these will highlight your customer-focused approach.
✨Be Ready to Discuss Your Organisational Skills
The ability to prioritise tasks is crucial for this position. Come prepared with specific examples of how you've managed multiple workflows or coordinated projects successfully. This will showcase your strong organisational skills and attention to detail.
✨Demonstrate Your Proactive Mindset
Employers love candidates who take initiative. Think of instances where you identified a problem and took steps to solve it before it escalated. Sharing these experiences will illustrate your proactive, solutions-focused approach, which is exactly what they’re looking for.
