At a Glance
- Tasks: Coordinate projects and manage client communications in our HVAC department.
- Company: Join a growing operations team focused on customer satisfaction.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement.
- Why this job: Be the vital link between clients and engineers, making a real impact.
- Qualifications: Organisational skills and experience in project coordination preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We're Looking For
Contract Support Administrator in Kent employer: CoSourced
Join a dynamic team as a Refrigeration Service Engineer in the vibrant Greater London and East Anglia regions, where your hard work will be recognised with a competitive salary and generous overtime opportunities. Our company fosters a supportive work culture that prioritises employee growth, offering continuous training and development to help you excel in your career while enjoying the unique advantages of working in one of the UK's most exciting areas.
