At a Glance
- Tasks: Coordinate projects and manage client communications in our HVAC department.
- Company: Join a growing operations team focused on customer satisfaction.
- Benefits: Structured training, career development, and a supportive work environment.
- Other info: Opportunity to thrive in a collaborative and dynamic workplace.
- Why this job: Be the vital link between clients and engineers, making a real impact.
- Qualifications: Experience in contract support or scheduling, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams—ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We’re Looking For
Experience Knowledge
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service or engineering environment (advantageous)
- Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)
Skills Attributes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- A collaborative and team-oriented mindset
Desirable
- IOSH training or experience producing RAMS
- Background in HVAC, facilities management, or engineering services
What We Offer
Structured training and onboarding programme
Contract Support in Kent employer: CoSourced
As a leading building services provider, we pride ourselves on fostering a dynamic work culture that values innovation and teamwork. Our Air Conditioning Engineers enjoy competitive salaries, comprehensive benefits, and ample opportunities for professional growth within the thriving M4 Corridor, making it an ideal location for those seeking a rewarding career in HVAC maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and facilities management sectors. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or a list of achievements that highlight your experience in contract support and project coordination. This will help you stand out during interviews and demonstrate your value.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and boost your confidence. Focus on how your organisational skills and customer service experience make you the ideal candidate for the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which we really appreciate!
We think you need these skills to ace Contract Support in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Support role. Highlight your experience in scheduling, customer service, and any relevant FSM systems you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that showcase your organisational skills and client-first approach. Let us know why you want to join StudySmarter!
Showcase Your Communication Skills:Since this role involves a lot of communication with clients and internal teams, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining StudySmarter!
How to prepare for a job interview at CoSourced
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Contract Support role. Familiarise yourself with the key responsibilities like managing small works and project coordination. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and ensured everything ran smoothly, especially under pressure.
✨Communicate Like a Pro
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently. Think about how you would handle client queries or resolve issues, and be prepared to share specific examples of how you've done this in previous roles.
✨Familiarise Yourself with Relevant Tools
If you have experience with FSM systems like Joblogic or SimPRO, be sure to mention it. If not, do a bit of research on these tools and be ready to discuss how you would adapt to using them. Showing that you're proactive about learning new systems can really impress the interviewers.
