At a Glance
- Tasks: Coordinate projects and support clients in our HVAC department.
- Company: Dynamic and growing business with a supportive team culture.
- Benefits: Structured training, career progression, and mentorship from senior leaders.
- Other info: Opportunity to grow into supervisory or management roles.
- Why this job: Make a real impact while developing your skills in a key role.
- Qualifications: Experience in contract support or scheduling; strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Kemsing, Kent
Full-time | Permanent
About the Role
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams—ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We’re Looking For
Experience & Knowledge
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service or engineering environment (advantageous)
- Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)
Skills & Attributes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- A collaborative and team-oriented mindset
Desirable
- IOSH training or experience producing RAMS
- Background in HVAC, facilities management, or engineering services
What We Offer
- Structured training and onboarding programme
- Ongoing development and career progression opportunities
- Supportive team environment with mentorship from senior leaders
- Opportunity to grow into supervisory or management roles
Why Join Us?
This is an exciting opportunity to join a dynamic and growing business where you can make a real impact. You’ll play a key role in delivering excellent service to clients while developing your skills and progressing your career.
Contract Support in Kemsing employer: CoSourced
Join our dynamic team in Kemsing, Kent, where we prioritise a supportive work culture and offer structured training to help you thrive as a Contract Support professional. With ample opportunities for career progression and mentorship from experienced leaders, you'll be empowered to make a meaningful impact while ensuring exceptional service delivery to our clients. Experience a collaborative environment that values your contributions and fosters your growth in the HVAC sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support in Kemsing
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and facilities management sectors. Attend industry events or join online forums to connect with potential employers and learn about job openings before they hit the market.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or a list of your achievements that highlight your experience in contract support or scheduling roles. This will help you stand out during interviews and demonstrate your value to potential employers.
✨Tip Number 3
Practice your interview skills! Get a friend to do mock interviews with you, focusing on common questions related to customer service and project coordination. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and gives you a better chance of landing that Contract Support role.
We think you need these skills to ace Contract Support in Kemsing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in contract support or scheduling roles. We want to see how your skills align with the responsibilities listed in the job description, so don’t be shy about showcasing your customer service and organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that demonstrate your proactive approach and ability to manage multiple workflows—this will help us see your potential right away.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our dynamic team!
How to prepare for a job interview at CoSourced
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Contract Support role. Familiarise yourself with HVAC systems and any relevant FSM software like Joblogic or SimPRO. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully resolved client queries or coordinated with teams. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage multiple tasks or projects. Bring up specific instances where your attention to detail made a difference, especially in scheduling or managing job lifecycles. This will resonate well with what they’re looking for in a candidate.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture, team dynamics, or the specific challenges faced in the HVAC department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
