At a Glance
- Tasks: Coordinate projects and manage client communications in our HVAC department.
- Company: Join a dynamic and growing business focused on excellent service.
- Benefits: Structured training, career progression, and a supportive team environment.
- Other info: Opportunity for mentorship and growth into supervisory roles.
- Why this job: Make a real impact while developing your skills and advancing your career.
- Qualifications: Experience in contract support or scheduling; strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We're Looking For
Experience & Knowledge
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service or engineering environment (advantageous)
- Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)
Skills & Attributes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- A collaborative and team-oriented mindset
Desirable
- IOSH training or experience producing RAMS
- Background in HVAC, facilities management, or engineering services
What We Offer
- Structured training and onboarding programme
- Ongoing development and career progression opportunities
- Supportive team environment with mentorship from senior leaders
- Opportunity to grow into supervisory or management roles
Why Join Us?
This is an exciting opportunity to join a dynamic and growing business where you can make a real impact. You'll play a key role in delivering excellent service to clients while developing your skills and progressing your career.
Locations
Contract Support Administrator in Hampshire, Portsmouth employer: CoSourced
Join our dynamic and growing operations team as a Contract Support Administrator, where your organisational skills and customer-focused approach will be valued. We offer a supportive work culture with structured training, ongoing development opportunities, and the chance to progress into supervisory or management roles. Located in a vibrant area, you'll enjoy a collaborative environment that prioritises employee growth and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and facilities management sectors. Attend industry events or join online forums to connect with potential employers and learn about job openings before they hit the market.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers, highlight your organisational skills and customer service experience. Use specific examples from your past roles to demonstrate how you've successfully managed projects or resolved client issues.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t wait around. Apply straight away and follow up with a friendly email to express your enthusiasm. It shows you're keen and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their needs, especially in managing small works and project coordination. This will help you answer questions confidently and show you're the right fit for the team.
We think you need these skills to ace Contract Support Administrator in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in contract support or scheduling roles. We want to see how your skills align with the responsibilities of managing small works and project coordination.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer-focused approach and how you can be the vital link between clients, engineers, and our internal teams. Keep it engaging and personal.
Showcase Your Organisational Skills:In your application, emphasise your strong organisational skills and attention to detail. We’re looking for someone who can manage multiple workflows and prioritise tasks effectively, so give us examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CoSourced
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Support Administrator. Familiarise yourself with the key tasks like managing small works, scheduling engineers, and preparing RAMS documentation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be ready to share examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how your attention to detail has led to successful outcomes.
✨Communicate Like a Pro
Excellent communication is key in this position. Practice articulating your thoughts clearly and confidently. During the interview, focus on how you would maintain professional communication with clients and internal teams, and be prepared to discuss how you've resolved client queries in the past.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you. Ask about their approach to training and development, especially in relation to HVAC and contract support.
