At a Glance
- Tasks: Coordinate projects and manage client communications in our HVAC department.
- Company: Join a dynamic and growing business focused on excellent service.
- Benefits: Structured training, career progression, and a supportive team environment.
- Other info: Opportunity to grow into supervisory or management roles.
- Why this job: Make a real impact while developing your skills and advancing your career.
- Qualifications: Experience in contract support or scheduling; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We're Looking For
Experience & Knowledge
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service or engineering environment (advantageous)
- Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)
Skills & Attributes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- A collaborative and team-oriented mindset
Desirable
- IOSH training or experience producing RAMS
- Background in HVAC, facilities management, or engineering services
What We Offer
- Structured training and onboarding programme
- Ongoing development and career progression opportunities
- Supportive team environment with mentorship from senior leaders
- Opportunity to grow into supervisory or management roles
Why Join Us?
This is an exciting opportunity to join a dynamic and growing business where you can make a real impact. You'll play a key role in delivering excellent service to clients while developing your skills and progressing your career.
Contract Support Administrator in Gloucester employer: CoSourced
Join our dynamic and growing operations team as a Contract Support Administrator, where your organisational skills and customer-focused approach will be valued. We offer a supportive work culture with structured training, ongoing development opportunities, and the chance to progress into supervisory or management roles, all while making a real impact in delivering excellent service to our clients. Located in a vibrant area, you'll enjoy a collaborative environment that prioritises employee growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and facilities management sectors. Attend industry events or join online forums to connect with potential employers and learn about job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show that you understand their operations and how your skills can help them deliver excellent service to clients.
✨Tip Number 3
Practice your communication skills! As a Contract Support Administrator, you'll need to be clear and professional. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Contract Support Administrator in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in helpdesk or contract support, and don’t forget to showcase your organisational skills and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Contract Support Administrator role. Mention your proactive approach and how you can contribute to our team’s success.
Showcase Relevant Experience:If you've worked with FSM systems like Joblogic or SimPRO, make sure to mention that! We love seeing candidates who have hands-on experience in a field service or engineering environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our dynamic team!
How to prepare for a job interview at CoSourced
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Support Administrator. Familiarise yourself with key tasks like managing job lifecycles and coordinating projects. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with clients or team members in the past. Think about situations where you resolved issues or coordinated efforts between different parties, as this will highlight your customer-focused approach.
✨Demonstrate Organisational Prowess
Be ready to discuss how you prioritise tasks and manage multiple workflows. You might want to share specific tools or methods you use to stay organised, especially if you have experience with FSM systems like Joblogic or SimPRO. This will show that you can handle the demands of the role efficiently.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as scheduling conflicts or client queries. Practising your responses to these scenarios can help you think on your feet during the interview and showcase your proactive, solutions-focused mindset.
