At a Glance
- Tasks: Coordinate projects and manage client communications in our HVAC department.
- Company: Join a dynamic and growing business focused on excellent service.
- Benefits: Structured training, career progression, and a supportive team environment.
- Other info: Opportunity to grow into supervisory or management roles.
- Why this job: Make a real impact while developing your skills and advancing your career.
- Qualifications: Experience in contract support or scheduling; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We're Looking For
Experience & Knowledge
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service or engineering environment (advantageous)
- Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)
Skills & Attributes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- A collaborative and team-oriented mindset
Desirable
- IOSH training or experience producing RAMS
- Background in HVAC, facilities management, or engineering services
What We Offer
- Structured training and onboarding programme
- Ongoing development and career progression opportunities
- Supportive team environment with mentorship from senior leaders
- Opportunity to grow into supervisory or management roles
Why Join Us?
This is an exciting opportunity to join a dynamic and growing business where you can make a real impact. You'll play a key role in delivering excellent service to clients while developing your skills and progressing your career.
Contract Support Administrator in Glasgow employer: CoSourced
Join our dynamic and growing operations team as a Contract Support Administrator, where your organisational skills and customer-focused approach will be valued. We offer a supportive work culture with structured training, ongoing development opportunities, and the chance to progress into supervisory or management roles. Located in a vibrant area, you'll enjoy a collaborative environment that prioritises employee growth and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and facilities management sectors. Use LinkedIn to connect with industry professionals and join relevant groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to contract support and project coordination. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple tasks or projects simultaneously. Highlight your attention to detail and how it has positively impacted your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Contract Support Administrator in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in contract support or scheduling roles. We want to see how your skills align with the key responsibilities mentioned in the job description, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer service skills and organisational abilities. Let us know why you’re excited about the role and how you can contribute to our team.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your application reflects your excellent communication skills. Whether it’s through your CV or cover letter, we want to see that you can convey information clearly and professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CoSourced
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Support Administrator inside out. Familiarise yourself with HVAC systems and any relevant FSM software like Joblogic or SimPRO. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be ready to discuss how you've managed multiple tasks in previous jobs. Prepare examples of how you've prioritised workloads or coordinated projects effectively. This will demonstrate your ability to handle the demands of the job.
✨Client Communication is Key
As a Contract Support Administrator, you'll be the main point of contact for clients. Think of specific instances where you've successfully resolved client queries or maintained professional communication. Highlighting these experiences will show that you have the customer-first mindset they're looking for.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. They might ask how you'd handle scheduling conflicts or manage job profitability. Practise your responses to these types of questions, focusing on your proactive and solutions-focused approach. This will help you stand out as a candidate who can think on their feet.
