At a Glance
- Tasks: Identify and develop technical opportunities in fire and smoke control systems.
- Company: Join a leading firm focused on safety and innovation.
- Benefits: Competitive salary, ongoing training, and professional development opportunities.
- Other info: Collaborative environment with excellent career growth potential.
- Why this job: Make a real impact in fire safety while growing your technical skills.
- Qualifications: Strong technical background in AOV and smoke control systems required.
The predicted salary is between 50000 - 65000 £ per year.
Location - National
Role Summary
The Technical Service Manager AOV & Smoke Control is responsible for identifying, developing and converting technical opportunities within CoSourced Groups existing customer base and new accounts introduced through the Business Development team. The TSM plays a critical role in the Groups service-led growth strategy, where maintenance contracts provide visibility of estate condition and create opportunities for remedial works, system upgrades and lifecycle replacement projects specifically relating to AOV systems and motorised smoke dampers. Combining strong technical expertise with commercial awareness, the TSM scopes works, prepares quotations and converts opportunities into revenue across AOV systems, smoke control panels, motorised smoke dampers and associated control systems. The TSM works closely with Business Development Managers, Account Managers and operational teams to ensure opportunities are technically sound, commercially viable and delivered to a high standard. The role also retains a practical technical element. The TSM may be required to support or oversee installations, assist operational teams on complex technical tasks and ensure solutions are practical and aligned with fire strategy, cause & effect and customer expectations. The TSM is an exemplary model of best practice; they maintain the highest standards of technical integrity, safety and customer service.
Key Responsibilities
- Technical Sales & Opportunity Development
- Identify technical opportunities within existing customer estates relating to AOV systems and smoke control.
- Convert engineer recommendations, inspection reports and survey findings into commercial opportunities.
- Scope remedial works, system upgrades and lifecycle replacement projects including AOV systems and motorised smoke dampers.
- Develop solutions aligned with fire strategy, cause & effect and system compliance requirements.
- Work with operational teams to ensure proposed works are practical and deliverable.
- Quoting & Commercial Development
- Prepare technical quotations for remedial works, installations and lifecycle upgrades relating to AOV and smoke control systems.
- Develop proposals aligned with Group pricing strategies and margin expectations.
- Secure material pricing and labour cost assumptions at the point of sale, ensuring all works are fully costed prior to submission.
- Price full system scope including AOV actuators, vents, smoke dampers, control panels, cabling, containment and commissioning.
- Ensure quotations are technically accurate, commercially viable and aligned with operational capability.
- Support complex technical bids and large remedial or upgrade programmes.
- Cross-Selling & Account Growth
- Identify cross-sell opportunities across AOV, smoke control and associated life safety systems.
- Introduce additional services to existing customers where technical risks or deficiencies are identified.
- Work closely with Business Development Managers to support new client opportunities.
- Collaborate with Account Managers to expand service coverage across customer estates.
- Support the development of multi-service client relationships.
- Customer Engagement
- Build trusted relationships with customer estates teams, facilities managers and asset owners.
- Provide technical advice regarding system performance, compliance requirements, cause & effect and lifecycle planning.
- Attend site meetings, technical reviews and customer consultations.
- Act as a technical escalation point for AOV and smoke control systems.
- Operational Collaboration
- Work closely with operational teams to ensure works are delivered efficiently and safely.
- Provide clear scopes of work, technical documentation and pricing breakdowns.
- Support handover from sales to operational delivery teams.
- Assist in resolving technical challenges during project delivery.
- Technical Delivery Support
- Provide technical supervision during AOV and smoke control installations.
- Support commissioning activities including validation of cause & effect and system sequencing.
- Assist with complex fault finding across panels, actuators, dampers and control systems.
- Ensure works delivered align with the scope agreed at the point of sale.
- Authority & Scope
- Responsible for converting AOV and smoke control opportunities into remedial works, upgrades and lifecycle projects.
- Works across existing customers and new accounts introduced by the Business Development team.
- Supports the growth of life safety systems within the customer estate.
- Collaborates closely with operational teams to ensure successful delivery of works.
- Strong technical background in AOV and smoke control systems.
- Strong knowledge of motorised smoke dampers and control interfaces.
- Ability to interpret fire strategy documents and cause & effect matrices.
- Experience scoping and pricing remedial works, upgrades and lifecycle replacements.
- Strong commercial awareness and understanding of margin requirements.
- Ability to build trusted relationships with technical stakeholders.
- Remedial works and project revenue generation (AOV & smoke control).
- Cross-selling opportunities identified and converted.
- Quotation conversion rate.
- Pipeline development and forecasting accuracy.
- Margin performance on quoted works.
- Collaboration with Business Development and operational teams.
- Customer engagement and satisfaction.
- Education & Experience
- Strong technical experience in AOV, smoke control or building services.
- Experience delivering or quoting AOV and smoke control remedial works and installations.
- Experience working within facilities management or technical services environments.
- Technical Skills
- Strong technical understanding of AOV systems (natural and mechanical).
- Strong understanding of motorised smoke dampers and associated controls.
- Knowledge of smoke control panels (e.g. SC Controls, Colt, Advance Air, Action Air).
- Ability to scope technical works and develop commercial proposals.
- Understanding of lifecycle planning and compliance requirements.
- Familiarity with CAFM or CRM systems such as Atom.
- Soft Skills
- Commercially aware and solution focused.
- Strong communication and relationship building skills.
- Ability to translate technical challenges into customer solutions.
- Proactive and self-motivated.
- Aligned with the Group values and growth strategy.
- Mentorship & Support
- Technical Development ongoing training across AOV systems, smoke control panels and motorised dampers.
- Commercial Development coaching in technical sales, pricing strategy and margin management.
- Cross-Sell Strategy training in identifying multi-service opportunities within customer estates.
- Systems & Reporting training in Atom and internal reporting systems.
- Industry Engagement attendance at technical seminars, training courses and industry events.
- Ongoing Professional Development continuous learning aligned with Group technical standards and growth strategy.
Key Competencies
Performance Metrics & Indicators
Required Skills & Qualifications
Fire & Smoke Technical Service Manager employer: CoSourced
As a Fire & Smoke Technical Service Manager, you will thrive in a dynamic work environment that prioritises technical excellence and customer satisfaction. Our company fosters a collaborative culture where your expertise is valued, offering continuous professional development and mentorship opportunities to enhance your skills. Located nationally, we provide a unique chance to engage with diverse clients while contributing to vital safety solutions in the built environment.
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Smoke Technical Service Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, bring along examples of your work or case studies that highlight your technical expertise in AOV systems and smoke control. It’s all about making a memorable impression!
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly and express your interest. Tailor your message to show how your skills can help them grow their service-led strategy.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Use it as an opportunity to reiterate your enthusiasm for the role and remind them why you’re the perfect fit for their team.
We think you need these skills to ace Fire & Smoke Technical Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fire & Smoke Technical Service Manager role. Highlight your technical expertise in AOV systems and smoke control, and don’t forget to showcase any relevant experience in facilities management or technical services.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific projects or experiences that demonstrate your ability to identify and convert technical opportunities, and how you can contribute to our service-led growth strategy.
Show Off Your Technical Skills:In your application, be sure to highlight your strong technical background and understanding of AOV systems and motorised smoke dampers. We want to see how you can scope works and prepare accurate quotations, so include examples of your past successes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at CoSourced
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of AOV systems, smoke control panels, and motorised dampers. Be ready to discuss specific technical challenges you've faced and how you resolved them. This will show that you not only understand the theory but also have practical experience.
✨Show Your Commercial Awareness
Understand the commercial side of the role. Be prepared to talk about how you would scope works, prepare quotations, and ensure they are commercially viable. Think about how you can convert technical opportunities into revenue and be ready to share examples from your past experiences.
✨Build Relationships
Since this role involves a lot of customer engagement, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully collaborated with clients or internal teams in the past, and how you can apply that to building trust with customer estates teams.
✨Prepare for Practical Scenarios
Expect to be asked about real-life scenarios where you had to oversee installations or resolve technical challenges. Think through some complex situations you've encountered and how you navigated them. This will help you showcase your problem-solving skills and technical delivery support.
