At a Glance
- Tasks: Drive technical sales and develop innovative solutions for fire safety systems.
- Company: Join a leading firm focused on life safety and customer satisfaction.
- Benefits: Competitive salary, ongoing training, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship and continuous learning opportunities.
- Why this job: Make a real difference in fire safety while advancing your career.
- Qualifications: Strong technical background in AOV and smoke control systems required.
The predicted salary is between 40000 - 44962 £ per year.
Location - National
Role Summary
The Technical Service Manager AOV & Smoke Control is responsible for identifying, developing and converting technical opportunities within CoSourced Groups existing customer base and new accounts introduced through the Business Development team. The TSM plays a critical role in the Groups service-led growth strategy, where maintenance contracts provide visibility of estate condition and create opportunities for remedial works, system upgrades and lifecycle replacement projects specifically relating to AOV systems and motorised smoke dampers. Combining strong technical expertise with commercial awareness, the TSM scopes works, prepares quotations and converts opportunities into revenue across AOV systems, smoke control panels, motorised smoke dampers and associated control systems.
The TSM works closely with Business Development Managers, Account Managers and operational teams to ensure opportunities are technically sound, commercially viable and delivered to a high standard. The role also retains a practical technical element. The TSM may be required to support or oversee installations, assist operational teams on complex technical tasks and ensure solutions are practical and aligned with fire strategy, cause & effect and customer expectations. The TSM is an exemplary model of best practice; they maintain the highest standards of technical integrity, safety and customer service.
Key Responsibilities
- Technical Sales & Opportunity Development
- Identify technical opportunities within existing customer estates relating to AOV systems and smoke control.
- Convert engineer recommendations, inspection reports and survey findings into commercial opportunities.
- Scope remedial works, system upgrades and lifecycle replacement projects including AOV systems and motorised smoke dampers.
- Develop solutions aligned with fire strategy, cause & effect and system compliance requirements.
- Work with operational teams to ensure proposed works are practical and deliverable.
- Quoting & Commercial Development
- Prepare technical quotations for remedial works, installations and lifecycle upgrades relating to AOV and smoke control systems.
- Develop proposals aligned with Group pricing strategies and margin expectations.
- Secure material pricing and labour cost assumptions at the point of sale, ensuring all works are fully costed prior to submission.
- Price full system scope including AOV actuators, vents, smoke dampers, control panels, cabling, containment and commissioning.
- Ensure quotations are technically accurate, commercially viable and aligned with operational capability.
- Support complex technical bids and large remedial or upgrade programmes.
- Cross-Selling & Account Growth
- Identify cross-sell opportunities across AOV, smoke control and associated life safety systems.
- Introduce additional services to existing customers where technical risks or deficiencies are identified.
- Work closely with Business Development Managers to support new client opportunities.
- Collaborate with Account Managers to expand service coverage across customer estates.
- Support the development of multi-service client relationships.
- Customer Engagement
- Build trusted relationships with customer estates teams, facilities managers and asset owners.
- Provide technical advice regarding system performance, compliance requirements, cause & effect and lifecycle planning.
- Attend site meetings, technical reviews and customer consultations.
- Act as a technical escalation point for AOV and smoke control systems.
- Operational Collaboration
- Work closely with operational teams to ensure works are delivered efficiently and safely.
- Provide clear scopes of work, technical documentation and pricing breakdowns.
- Support handover from sales to operational delivery teams.
- Assist in resolving technical challenges during project delivery.
- Technical Delivery Support
- Provide technical supervision during AOV and smoke control installations.
- Support commissioning activities including validation of cause & effect and system sequencing.
- Assist with complex fault finding across panels, actuators, dampers and control systems.
- Ensure works delivered align with the scope agreed at the point of sale.
Authority & Scope
Responsible for converting AOV and smoke control opportunities into remedial works, upgrades and lifecycle projects. Works across existing customers and new accounts introduced by the Business Development team. Supports the growth of life safety systems within the customer estate. Collaborates closely with operational teams to ensure successful delivery of works.
Key Competencies
- Strong technical background in AOV and smoke control systems.
- Strong knowledge of motorised smoke dampers and control interfaces.
- Ability to interpret fire strategy documents and cause & effect matrices.
- Experience scoping and pricing remedial works, upgrades and lifecycle replacements.
- Strong commercial awareness and understanding of margin requirements.
- Ability to build trusted relationships with technical stakeholders.
Performance Metrics & Indicators
Full details of KPIs and OKRs provided separately that cover:
- Remedial works and project revenue generation (AOV & smoke control)
- Cross-selling opportunities identified and converted
- Quotation conversion rate
- Pipeline development and forecasting accuracy
- Margin performance on quoted works
- Collaboration with Business Development and operational teams
- Customer engagement and satisfaction
Required Skills & Qualifications
Education & Experience
- Strong technical experience in AOV, smoke control or building services.
- Experience delivering or quoting AOV and smoke control remedial works and installations.
- Experience working within facilities management or technical services environments.
Technical Skills
- Strong technical understanding of AOV systems (natural and mechanical).
- Strong understanding of motorised smoke dampers and associated controls.
- Knowledge of smoke control panels (e.g. SC Controls, Colt, Advance Air, Action Air).
- Ability to scope technical works and develop commercial proposals.
- Understanding of lifecycle planning and compliance requirements.
- Familiarity with CAFM or CRM systems such as Atom.
Soft Skills
- Commercially aware and solution focused.
- Strong communication and relationship building skills.
- Ability to translate technical challenges into customer solutions.
- Proactive and self-motivated.
- Aligned with the Group values and growth strategy.
Mentorship & Support
- Technical Development ongoing training across AOV systems, smoke control panels and motorised dampers.
- Commercial Development coaching in technical sales, pricing strategy and margin management.
- Cross-Sell Strategy training in identifying multi-service opportunities within customer estates.
- Systems & Reporting training in Atom and internal reporting systems.
- Industry Engagement attendance at technical seminars, training courses and industry events.
- Ongoing Professional Development continuous learning aligned with Group technical standards and growth strategy.
Locations
Fire & Smoke Technical Service Manager in Devon, Plymouth employer: CoSourced
As a Fire & Smoke Technical Service Manager at CoSourced Group, you will thrive in a dynamic work environment that prioritises technical excellence and customer satisfaction. Our commitment to employee growth is evident through ongoing training and mentorship opportunities, ensuring you stay at the forefront of industry standards while contributing to meaningful projects that enhance safety and compliance. With a collaborative culture and a focus on innovation, CoSourced Group offers a rewarding career path where your expertise can make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Smoke Technical Service Manager in Devon, Plymouth
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like CoSourced and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at CoSourced.
We think you need these skills to ace Fire & Smoke Technical Service Manager in Devon, Plymouth
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at CoSourced will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join CoSourced specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at CoSourced
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with CoSourced. It shows you’re proactive about your professional development!
