At a Glance
- Tasks: Coordinate projects and support clients in our HVAC department.
- Company: Join a dynamic and growing business with a supportive team culture.
- Benefits: Structured training, career progression, and mentorship from senior leaders.
- Other info: Opportunity to grow into supervisory or management positions.
- Why this job: Make a real impact while developing your skills in a key role.
- Qualifications: Experience in helpdesk or scheduling roles; strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We're Looking For
- Experience & Knowledge
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service or engineering environment (advantageous)
- Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)
- Skills & Attributes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- A collaborative and team-oriented mindset
- Desirable
- IOSH training or experience producing RAMS
- Background in HVAC, facilities management, or engineering services
What We Offer
- Structured training and onboarding programme
- Ongoing development and career progression opportunities
- Supportive team environment with mentorship from senior leaders
- Opportunity to grow into supervisory or management roles
Why Join Us?
This is an exciting opportunity to join a dynamic and growing business where you can make a real impact. You'll play a key role in delivering excellent service to clients while developing your skills and progressing your career.
Contract Support Administrator employer: CoSourced
Join our dynamic operations team as a Contract Support Administrator, where you'll thrive in a supportive environment that prioritises professional growth and development. With structured training programmes and mentorship from senior leaders, you'll have the opportunity to advance your career while making a meaningful impact on client satisfaction and project success. Our collaborative culture ensures that every team member is valued, making this an excellent place for those seeking a rewarding and fulfilling career in the HVAC sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and engineering sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to contract support and project coordination. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the job lifecycle effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Contract Support Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and customer service experience, as these are key for the Contract Support Administrator role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed projects or supported clients in the past, and show off that proactive, solutions-focused approach we love.
Showcase Your Communication Skills:Since communication is vital in this role, make sure your application is clear and professional. Use concise language and check for any typos or errors – we want to see your attention to detail right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at CoSourced
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Contract Support Administrator. Familiarise yourself with the key tasks like coordinating small works, managing job lifecycles, and preparing RAMS documentation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication, be prepared to showcase your customer service skills during the interview. Think of examples where you've effectively resolved client queries or maintained professional communication. This will highlight your ability to be the vital link between clients and internal teams.
✨Demonstrate Your Organisational Skills
The interviewer will want to see how you manage multiple workflows and prioritise tasks. Bring up specific instances from your past experience where you successfully coordinated projects or scheduled engineers. This will illustrate your strong organisational skills and attention to detail.
✨Be Proactive and Solutions-Focused
Prepare to discuss how you've approached challenges in previous roles. Share examples of how you've taken initiative to solve problems or improve processes. This proactive mindset is exactly what the company is looking for, especially in a fast-paced environment like HVAC.
