At a Glance
- Tasks: Coordinate projects and manage client communications in our HVAC department.
- Company: Join a dynamic and growing business focused on excellent service.
- Benefits: Structured training, career progression, and a supportive team environment.
- Other info: Opportunity to grow into supervisory or management roles.
- Why this job: Make a real impact while developing your skills and advancing your career.
- Qualifications: Experience in contract support or scheduling; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We're Looking For
Experience & Knowledge
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service or engineering environment (advantageous)
- Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)
Skills & Attributes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- A collaborative and team-oriented mindset
Desirable
- IOSH training or experience producing RAMS
- Background in HVAC, facilities management, or engineering services
What We Offer
- Structured training and onboarding programme
- Ongoing development and career progression opportunities
- Supportive team environment with mentorship from senior leaders
- Opportunity to grow into supervisory or management roles
Why Join Us?
This is an exciting opportunity to join a dynamic and growing business where you can make a real impact. You'll play a key role in delivering excellent service to clients while developing your skills and progressing your career.
Contract Support Administrator in Bolton employer: CoSourced
Join our dynamic and growing operations team as a Contract Support Administrator, where your organisational skills and customer-focused approach will be valued. We offer a supportive work culture with structured training, ongoing development opportunities, and the chance to progress into supervisory or management roles, all while making a real impact in delivering excellent service to our clients. Located in a vibrant area, you'll enjoy a collaborative environment that prioritises employee growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and facilities management sectors. Attend industry events or join online forums to connect with potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills, especially in customer service and project coordination. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the job lifecycle effectively, just like the role requires.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contract Support Administrator in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in contract support or scheduling roles. We want to see how your skills align with the key responsibilities mentioned in the job description.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, let us know about your excellent communication and customer service skills. A brief example of how you've resolved client queries can really make you stand out!
Be Organised:Demonstrate your strong organisational skills by structuring your application clearly. Use bullet points for easy reading and ensure all your experiences are relevant to the role we’re offering.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at CoSourced
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Support Administrator inside out. Familiarise yourself with HVAC systems and the specific FSM tools mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you successfully resolved client queries or coordinated with teams. This will highlight your customer-focused approach.
✨Organise Your Thoughts
With the need for strong organisational skills, it’s crucial to present your thoughts clearly during the interview. Use the STAR method (Situation, Task, Action, Result) to structure your answers when discussing your previous experiences. This will help you stay on track and convey your points effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you’ll be managing, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
