At a Glance
- Tasks: Coordinate projects and manage client communications in our HVAC department.
- Company: Join a dynamic and growing business focused on excellent service.
- Benefits: Structured training, career progression, and a supportive team environment.
- Other info: Opportunity for mentorship and growth into supervisory roles.
- Why this job: Make a real impact while developing your skills and advancing your career.
- Qualifications: Experience in contract support or scheduling; strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department. You will act as the vital link between clients, engineers, and internal teams ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.
Key Responsibilities
- Coordinate and prioritise all incoming small works and projects
- Schedule engineers and ensure attendance within agreed SLAs
- Manage the full job lifecycle, including ordering parts and liaising with suppliers
- Monitor job profitability, ensuring work stays within agreed cost estimates
- Prepare and issue RAMS documentation for all works
- Review engineer reports and submit to clients within deadlines
- Maintain regular, professional communication with clients
- Act as the main point of contact for client queries, ensuring prompt resolution
- Ensure timely and accurate invoicing
- Maintain accurate records and system updates
What We're Looking For
Experience & Knowledge
- Previous experience in a helpdesk, contract support, or scheduling role
- Experience in a field service or engineering environment (advantageous)
- Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)
Skills & Attributes
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to prioritise tasks and manage multiple workflows
- Proactive, solutions-focused approach
- Ability to work well under pressure
- A collaborative and team-oriented mindset
Desirable
- IOSH training or experience producing RAMS
- Background in HVAC, facilities management, or engineering services
What We Offer
- Structured training and onboarding programme
- Ongoing development and career progression opportunities
- Supportive team environment with mentorship from senior leaders
- Opportunity to grow into supervisory or management roles
Why Join Us?
This is an exciting opportunity to join a dynamic and growing business where you can make a real impact. You'll play a key role in delivering excellent service to clients while developing your skills and progressing your career.
Contract Support Administrator in Basildon employer: CoSourced
Join our dynamic and growing operations team as a Contract Support Administrator, where your organisational skills and customer-focused approach will be valued. We offer a supportive work culture with structured training, ongoing development opportunities, and the chance to progress into supervisory or management roles, all while making a real impact in delivering excellent service to our clients. Located in a vibrant area, you'll enjoy a collaborative environment that prioritises employee growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Administrator in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and facilities management sectors. Attend industry events or join online forums to connect with potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers, highlight your organisational skills and customer service experience. Share specific examples of how you've successfully managed projects or resolved client issues in the past.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t hesitate to apply. Tailor your approach to show how you can be the vital link between clients and engineers, just like the role requires.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contract Support Administrator in Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in helpdesk or contract support, and don’t forget to showcase your organisational skills and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Contract Support Administrator role. Mention your proactive approach and how you can contribute to our team’s success.
Showcase Relevant Experience:If you’ve worked with FSM systems like Joblogic or SimPRO, make sure to mention that! We love seeing candidates who have hands-on experience in a field service or engineering environment, so don’t hold back.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at CoSourced
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Support Administrator inside out. Familiarise yourself with HVAC systems and any relevant FSM software like Joblogic or SimPRO. This will help you answer technical questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you've managed multiple tasks in previous jobs. Bring examples of how you prioritised workloads or coordinated projects effectively. This will demonstrate your ability to handle the demands of the job.
✨Client Communication is Key
As a Contract Support Administrator, you'll be the main point of contact for clients. Practice articulating how you would handle client queries and ensure prompt resolutions. Share past experiences where your communication skills made a difference in client satisfaction.
✨Be Solutions-Focused
Employers love candidates who can think on their feet. Prepare to discuss challenges you've faced in previous roles and how you approached solving them. Highlighting your proactive mindset will show that you're ready to tackle any issues that arise in this role.
