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For Companies At a Glance
- Tasks: Lead the front-of-house team and ensure exceptional guest experiences.
- Company: Join COSMO, a pioneer in global dining since 2003, recognised for excellence.
- Benefits: Enjoy competitive salary, career growth, staff meals, and a dynamic team environment.
- Why this job: Be part of a respected brand that values innovation and customer service.
- Qualifications: Previous FOH leadership experience and strong customer service skills required.
- Other info: Flexibility to work evenings and weekends is essential.
The predicted salary is between 24000 - 36000 £ per year.
At COSMO Authentic World Kitchen, we don’t just serve food—we’ve redefined the dining experience. As the pioneers of the world buffet concept, we’ve been setting the standard in global dining since 2003. Recognised as the Best Restaurant in 100 Brands by the Savanta Brand Vue Survey, we’ve grown into a household name across the UK and Ireland, with a legacy built on innovation and excellence.
About the Role
We are looking for a motivated and experienced FOH Section Lead to join our team. This role is perfect for someone with strong leadership skills, a passion for customer service, and the ability to manage a fast-paced dining environment. As a FOH Section Lead, you will be responsible for supervising the front-of-house team, ensuring exceptional guest experiences, and maintaining efficient service operations.
Key Responsibilities
- Lead and supervise FOH staff, ensuring smooth and efficient service.
- Provide excellent customer service, handling guest inquiries and special requests professionally.
- Train and mentor team members to uphold service standards.
- Oversee table management, reservations, and seating arrangements.
- Work closely with the BOH (Back of House) team to ensure seamless coordination.
- Promote upselling of menu items, specials, and beverages to enhance guest experience.
- Handle guest complaints and resolve service issues quickly and efficiently.
- Maintain cleanliness and organization of dining areas, bar, and service stations.
- Ensure all FOH operations comply with health, safety, and hygiene regulations.
What We’re Looking For
- Previous experience in a FOH leadership role (Head Server, Supervisor, or similar).
- Strong customer service and communication skills.
- Ability to lead and motivate a team in a fast-paced environment.
- Excellent organizational and multitasking abilities.
- Knowledge of POS systems and restaurant billing procedures.
- A proactive and problem-solving mindset.
- Flexibility to work evenings, weekends, and holidays as needed.
What We Offer
- Competitive salary and benefits package.
- Career growth and training opportunities.
- A positive and dynamic team environment.
- Staff meals.
- The chance to work with a respected and growing hospitality brand.
How to Apply
If you have the leadership skills and passion for hospitality to excel in this role, we’d love to hear from you!
FOH Section Lead employer: Cosmo
Contact Detail:
Cosmo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Section Lead
✨Tip Number 1
Familiarise yourself with COSMO's unique dining concept and their menu offerings. Understanding their approach to global cuisine will help you demonstrate your passion for the brand during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific situations where you improved service or resolved conflicts.
✨Tip Number 3
Research common customer service challenges in the restaurant industry and think about how you would handle them. This will prepare you for potential scenario-based questions during the interview.
✨Tip Number 4
Network with current or former employees of COSMO if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach.
We think you need these skills to ace FOH Section Lead
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the FOH Section Lead position. Tailor your application to highlight relevant experience and skills that match what COSMO is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in front-of-house roles. Emphasise leadership skills, customer service experience, and any relevant training or certifications you have completed.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your motivation for applying to COSMO. Mention specific examples of how you've successfully led teams or improved guest experiences in past roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Cosmo
✨Showcase Your Leadership Skills
As a FOH Section Lead, demonstrating your leadership abilities is crucial. Be prepared to share specific examples of how you've successfully led a team in the past, highlighting your approach to motivating staff and managing challenges.
✨Emphasise Customer Service Experience
This role requires a strong focus on customer service. Discuss your previous experiences where you went above and beyond for guests, and how you handled any complaints or special requests effectively.
✨Familiarise Yourself with the Menu
Knowing the menu inside out can set you apart from other candidates. Research COSMO's offerings and be ready to discuss how you would promote upselling and enhance the guest experience through your knowledge.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time situations. Think of scenarios you might face as a FOH Section Lead and how you would handle them, especially regarding team dynamics and guest interactions.
