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- Tasks: Lead and optimise restaurant operations while ensuring exceptional customer service.
- Company: Join COSMO Authentic World Kitchen, a pioneer in global dining since 2003.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for career growth.
- Why this job: Make a real impact in a dynamic environment with a passionate team.
- Qualifications: Proven leadership experience in the restaurant or hospitality industry.
- Other info: Flexible hours and a chance to shape the dining experience.
The predicted salary is between 36000 - 60000 £ per year.
At COSMO Authentic World Kitchen, we don’t just serve food—we’ve redefined the dining experience. As the pioneers of the world buffet concept, we’ve been setting the standard in global dining since 2003. Recognised as the Best Restaurant in 100 Brands by the Savanta Brand Vue Survey, we’ve grown into a household name across the UK and Ireland, with a legacy built on innovation and excellence.
We are seeking an experienced and dynamic Deputy General Manager to assist in the day-to-day operations of our restaurant. As the Deputy General Manager, you will work closely with the General Manager to lead the team, optimize restaurant operations, ensure excellent customer service, and maintain financial and operational targets. The ideal candidate will have proven leadership experience in the restaurant industry, a passion for delivering exceptional guest experiences, and the ability to support the GM in managing all aspects of restaurant operations.
Key Responsibilities- Assist the General Manager in overseeing all restaurant operations, ensuring smooth day-to-day performance.
- Lead, train, and motivate staff to provide high-quality service and uphold company standards.
- Support the General Manager in managing financial performance, including budgeting, forecasting, and cost control.
- Ensure inventory levels are maintained, suppliers are managed, and stock is controlled to prevent waste and optimize cost efficiency.
- Ensure compliance with health and safety regulations, food safety standards, and internal policies.
- Monitor customer feedback and service quality, ensuring that any issues are addressed promptly and effectively.
- Coordinate staffing levels, managing schedules and ensuring optimal team performance during peak hours.
- Help with the implementation of marketing initiatives, events, and promotions to drive traffic and increase sales.
- Take responsibility for the restaurant in the absence of the General Manager, overseeing operations, staff, and customer experience.
- Participate in recruitment, training, and performance management for restaurant staff.
- Handle guest complaints and resolve issues efficiently and professionally to maintain customer satisfaction.
- Ensure that the restaurant meets all operational and service standards consistently.
- Assist in managing P&L, monitoring performance, and identifying opportunities for improvement.
- Assist in developing strategies to improve profitability, reduce costs, and enhance the guest experience.
- Foster a positive working environment, encouraging teamwork, motivation, and employee retention.
- Proven experience as a Deputy General Manager, Assistant Manager, or in a leadership role within the restaurant or hospitality industry.
- Strong knowledge of restaurant operations, including both front-of-house and back-of-house.
- Excellent leadership and interpersonal skills, with the ability to motivate and guide staff at all levels.
- In-depth understanding of budgeting, cost control, and financial reporting for restaurant operations.
- Ability to manage customer service issues, guest complaints, and operational challenges in a calm and professional manner.
- Knowledge of food safety, sanitation standards, and local health regulations.
- Proficient in the use of POS systems, inventory management, and scheduling tools.
- Excellent communication skills, both verbal and written.
- Ability to manage multiple tasks, prioritize effectively, and work well under pressure.
- Strong problem-solving and decision-making skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Passion for the restaurant industry and a commitment to providing a positive customer experience.
- Competitive salary and benefits package.
- Opportunities for career growth and advancement within a dynamic restaurant group.
- A collaborative and supportive team environment.
- The chance to make a significant impact on the restaurant's success.
If you are a proactive, motivated leader with a passion for hospitality and restaurant operations, we want to hear from you.
Deputy General Manager in Aberdeen employer: Cosmo
Contact Detail:
Cosmo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the restaurant industry, attend events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Deputy General Manager role.
✨Tip Number 2
Prepare for interviews by researching COSMO and understanding their unique dining experience. We want you to showcase your knowledge about their operations and how you can contribute to their success. Tailor your responses to highlight your leadership skills and passion for exceptional guest experiences.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and boost your confidence. We believe that being well-prepared will help you tackle any questions about managing staff, financial performance, and customer service challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can bring your experience and passion for the restaurant industry to COSMO and help us continue redefining the dining experience.
We think you need these skills to ace Deputy General Manager in Aberdeen
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the restaurant industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional guest experiences.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in restaurant operations and leadership. We love seeing how your past roles have prepared you for the Deputy General Manager position at COSMO.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and achievements without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at COSMO.
How to prepare for a job interview at Cosmo
✨Know the Company Inside Out
Before your interview, make sure you research COSMO Authentic World Kitchen thoroughly. Understand their unique dining concept and what sets them apart in the restaurant industry. This knowledge will not only impress your interviewers but also help you articulate how your experience aligns with their values and goals.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service quality. Be ready to discuss how you can motivate staff and maintain high standards in a busy restaurant environment.
✨Be Ready for Operational Questions
Expect questions about restaurant operations, including budgeting, inventory management, and customer service. Brush up on your knowledge of these areas and think of specific instances where you've tackled operational challenges. This will show that you're not just a people person, but also someone who understands the nuts and bolts of running a successful restaurant.
✨Prepare for Scenario-Based Questions
Interviewers may ask you to handle hypothetical situations, such as dealing with a difficult customer or managing staff during peak hours. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness to take charge when the General Manager is unavailable.
