At a Glance
- Tasks: Lead and optimise restaurant operations while ensuring exceptional customer service.
- Company: Join COSMO Authentic World Kitchen, a pioneer in global dining since 2003.
- Benefits: Enjoy a competitive salary, benefits, and career growth opportunities.
- Other info: Flexible hours and a chance to shape the dining experience.
- Why this job: Make a real impact in a dynamic environment with a passionate team.
- Qualifications: Proven leadership experience in the restaurant or hospitality industry.
The predicted salary is between 30000 - 40000 £ per year.
At COSMO Authentic World Kitchen, we don’t just serve food—we’ve redefined the dining experience.
As the pioneers of the world buffet concept, we’ve been setting the standard in global dining since 2003.
Recognised as the Best Restaurant in 100 Brands by the Savanta Brand Vue Survey, we’ve grown into a household name across the UK and Ireland, with a legacy built on innovation and excellence.
About the Role
We are seeking an experienced and dynamic Deputy General Manager to assist in the day-to-day operations of our restaurant.
As the Deputy General Manager, you will work closely with the General Manager to lead the team, optimize restaurant operations, ensure excellent customer service, and maintain financial and operational targets.
The ideal candidate will have proven leadership experience in the restaurant industry, a passion for delivering exceptional guest experiences, and the ability to support the GM in managing all aspects of restaurant operations.
Key Responsibilities
- Assist the General Manager in overseeing all restaurant operations, ensuring smooth day-to-day performance.
- Lead, train, and motivate staff to provide high-quality service and uphold company standards.
- Support the General Manager in managing financial performance, including budgeting, forecasting, and cost control.
- Ensure inventory levels are maintained, suppliers are managed, and stock is controlled to prevent waste and optimize cost efficiency.
- Ensure compliance with health and safety regulations, food safety standards, and internal policies.
- Monitor customer feedback and service quality, ensuring that any issues are addressed promptly and effectively.
- Coordinate staffing levels, managing schedules and ensuring optimal team performance during peak hours.
- Help with the implementation of marketing initiatives, events, and promotions to drive traffic and increase sales.
- Take responsibility for the restaurant in the absence of the General Manager, overseeing operations, staff, and customer experience.
- Participate in recruitment, training, and performance management for restaurant staff.
- Handle guest complaints and resolve issues efficiently and professionally to maintain customer satisfaction.
- Ensure that the restaurant meets all operational and service standards consistently.
- Assist in managing P&L, monitoring performance, and identifying opportunities for improvement.
- Assist in developing strategies to improve profitability, reduce costs, and enhance the guest experience.
- Foster a positive working environment, encouraging teamwork, motivation, and employee retention.
- Key Requirements
- Proven experience as a Deputy General Manager, Assistant Manager, or in a leadership role within the restaurant or hospitality industry.
- Strong knowledge of restaurant operations, including both front-of-house and back-of-house.
- Excellent leadership and interpersonal skills, with the ability to motivate and guide staff at all levels.
- In-depth understanding of budgeting, cost control, and financial reporting for restaurant operations.
- Ability to manage customer service issues, guest complaints, and operational challenges in a calm and professional manner.
- Knowledge of food safety, sanitation standards, and local health regulations.
- Proficient in the use of POS systems, inventory management, and scheduling tools.
- Excellent communication skills, both verbal and written.
- Ability to manage multiple tasks, prioritize effectively, and work well under pressure.
- Strong problem-solving and decision-making skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Passion for the restaurant industry and a commitment to providing a positive customer experience.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and advancement within a dynamic restaurant group.
- A collaborative and supportive team environment.
- The chance to make a significant impact on the restaurant's success.
If you are a proactive, motivated leader with a passion for hospitality and restaurant operations, we want to hear from you.
Deputy General Manager in Oxford employer: Cosmo Oxford
At COSMO Authentic World Kitchen, we pride ourselves on being more than just a restaurant; we are innovators in the dining experience, offering a vibrant work culture that values teamwork and excellence. As a Deputy General Manager, you will benefit from competitive salaries, a supportive environment, and ample opportunities for career advancement within our expanding restaurant group, all while contributing to a brand recognised for its commitment to quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager in Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cosmo Oxford. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cosmo Oxford
Don't be shy about reaching out to Cosmo Oxford directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager in Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cosmo Oxford and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cosmo Oxford
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
