At a Glance
- Tasks: Welcome guests, manage reservations, and support the front-of-house team.
- Company: COSMO Authentic World Kitchen, a pioneer in global dining since 2003.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Fast-paced environment with opportunities to develop your hospitality career.
- Why this job: Join a vibrant team and be the face of an award-winning dining experience.
- Qualifications: Experience in customer service, strong communication skills, and a friendly attitude.
The predicted salary is between 19800 - 24200 £ per year.
At COSMO Authentic World Kitchen, we don't just serve food-we've redefined the dining experience.
As the pioneers of the world buffet concept, we've been setting the standard in global dining since 2003.
Recognised as the Best Restaurant in 100 Brands by the Savanta Brand Vue Survey, we've grown into a household name across the UK and Ireland, with a legacy built on innovation and excellence.
About the Role
We are looking for a friendly and professional Restaurant Receptionist to be the first point of contact for our guests.
In this role, you will manage reservations, greet customers, and ensure an excellent first impression while supporting the front-of-house team.
Key Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Manage reservations, handle booking inquiries, and ensure an efficient seating arrangement.
- Answer phone calls, take reservations, and respond to customer inquiries.
- Maintain a clean and organized reception area.
- Assist guests with their needs, including guiding them to their tables and addressing any special requests.
- Process guest check-ins and ensure that all necessary information is recorded.
- Handle customer complaints or concerns promptly and professionally.
- Assist the front-of-house team with administrative tasks as needed.
- Key Requirements
- Previous experience in a receptionist or customer service role, preferably in a restaurant or hospitality setting.
- Strong interpersonal and communication skills.
- Ability to handle reservations, phone inquiries, and guest requests in a professional manner.
- Organizational skills to manage multiple bookings and ensure smooth service.
- Proficiency with reservation systems and basic office software.
- Ability to work under pressure in a fast-paced environment.
- A friendly, approachable, and positive attitude.
What We Offer
- Competitive salary and benefits.
- Opportunities for career growth and development.
- A supportive and dynamic work environment.
If you're an outgoing individual with a passion for hospitality, we'd love to hear from you!
Compensation: Competitive salary
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Receptionist in Norwich employer: Cosmo Norwich
At COSMO Authentic World Kitchen, we pride ourselves on creating a vibrant and inclusive work culture where every team member is valued. With competitive pay, flexible hours, and opportunities for personal and professional growth, we ensure that our Restaurant Assistants thrive in a fun and supportive environment while enjoying discounts on our diverse culinary offerings. Join us in redefining the dining experience and be part of a company that celebrates innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Norwich
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cosmo Norwich. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cosmo Norwich
Don't be shy about reaching out to Cosmo Norwich directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Norwich
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cosmo Norwich and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cosmo Norwich
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
