Digital Skills Trainer – Restart Scheme (Wiltshire)

We are looking for an Essential Digital Skills Trainer.

Location: South West region, working across venues in Wiltshire, including Trowbridge, Salisbury, Chippenham and Devizes.

Working Hours: Full Time (40 hours per week)

Do you feel excited when someone finally understands technology and their confidence starts to grow? That’s what we do every day at Cosmic, and we’re looking for someone like you to join our Restart Team in Wiltshire. This role involves working in person across several county offices, enabling direct engagement and support for our learners. This is more than a training job. It’s about making a real impact by helping people return to work, breaking down digital barriers, and celebrating every small win. You’ll join a friendly, passionate team that truly cares about people, their progress, and their potential.

What you’ll be doing:

• Delivering engaging 1-to-1 Essential Digital Skills sessions and small group workshops
• Tailoring support so every learner feels seen, capable, and motivated
• Encouraging learners to take their next steps with confidence
• Bringing structure, kindness, and flexibility to help each person succeed

What we’re looking for:

• Loves helping others grow their confidence with tech?
• Has great communication and coaching skills?
• Brings patience, empathy, and a good sense of humour to every session?
• Can stay organised, self‑motivated, and work well on your own and in a team?
• Is curious about digital tools and always ready to learn something new?

If that sounds like you, you’ll fit right in.

Required qualifications and experience:

• Experience in teaching or training, particularly in digital skills.
• A valid driver’s license and access to a car for travel between locations are required.
• If you have experience as a Computer Skills Tutor, Adult Learning Trainer, Employability Trainer or Digital Support Tutor, we’d love to hear from you.

About Us:

Based in Devon, Cosmic is a Social Enterprise which specialises in digital skills training, digital consultancy, IT technical support and website development. Cosmic’s vision is to inspire people to achieve success in the Digital world. Digital inclusion is at the heart of all we do.

General description of role:

Part of our Restart Team, which aims to deliver digital skills training and support to people who are seeking employment. Support individuals who have been unemployed for 6 months or more. Deliver a wide range of face‑to‑face digital training, workshops, courses and programmes in groups and one‑to‑one sessions aimed at developing motivation and support for our Restart clients who are seeking to re‑enter the world of work. Motivate clients to make the transition to employment and provide them with the relevant skills for working alongside our partners in the wider Restart South West project delivery area. Involved in preparing training materials, creating content, delivering training, reporting, monitoring and evaluating sessions delivered. Provide motivational support to build positive relationships, guide, inspire, challenge, encourage and help individuals to obtain sustainable employment.

Key Result Areas:

• Deliver job‑related digital training programmes of learning, 1-to-1 consultations, and support clients in your designated hub(s) within your identified geographic area.
• Ensure that clients register and log onto the Seetec job hub.
• Work effectively with the Restart Employability Advisors to ensure smooth onboarding to the digital support and alignment with other aspects of the wider Restart programme.
• Motivate, train and mentor clients throughout their digital learning with a focus on high‑quality customer experience.
• Complete all client administration, both internally on the Cosmic dashboard and the Seetec CMS.
• Provide administrative support, particularly in compiling records, analysis and evaluation of learning experience.
• Oversee key stakeholder relationships in the designated hub.
• Compile client records, analysis and evaluation of learning experience.

Major Duties:

• Facilitate high‑quality and engaging sessions for clients, which positively develop their self‑confidence, build digital skills, and help them move into employment.
• Deliver high‑impact digital tutoring sessions to meet a range of participant needs (including Skills Assessments, ‘How to’ sessions, Making the most of, and other relevant activities).
• Select appropriate facilitation methods or activities, design and develop tailored sessions which meet customer requirements.
• Accountable for meeting targets, which will include delivering an agreed number of tutoring sessions per week/month and supporting an agreed number of participants to achieve a good level of digital competency, clients move into employment.
• Meet personal performance targets and all Quality and Compliance measures.
• Promote and publicise courses, ensuring Employment Advisors have the appropriate knowledge and understanding to attract and book participants onto training courses.
• Strive to maintain high standards of delivery, including participation in self‑evaluation, training observations and peer observations.
• Support Employability Advisors with participant action plans to support progress towards suitable and sustainable employment.
• When delivering training, ensure appropriate digital technologies are being utilised in a suitable delivery environment that supports the privacy and confidentiality of attendees.
• Design, develop and host appropriate ‘train‑the‑trainer’ sessions to Operational teams, to support new colleague awareness of the Seetec Online Services.
• Undertake risk assessments of training activities and training venues to ensure the safety of all individuals using the provision (should classroom‑style delivery be required and appropriate).
• Maintain accurate and compliant records of customer training activities.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
• Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
• Handle personal data in accordance with the organisation’s data protection policy.
• Actively participate in, and promote Prevent and the Safeguarding of children, young people and vulnerable adults.
• Adhere to the Company’s policies and procedures always, including Safeguarding, Equal Opportunities, Quality, Health and Safety and IT.
• Be a confident user of digital tools, particularly Microsoft 365.
• Uphold the values, ethos and behaviours of Cosmic.
• Other duties as required in line with the responsibilities of this post.

What We’re Looking For:

• A genuine interest in digital technology and its potential benefits.
• Ability to adapt teaching methods to cater to various learner needs.
• Strong communication skills across different mediums.
• Prior experience in digital training or a related field is an advantage.
• Strong team player.
• Must possess a driving licence.

Competitive salary and benefits. Employee Assistance Programme. Health Cash Plan. Opportunities for professional development. A vibrant team and inclusive work culture. Chance to make a genuine impact in enhancing digital literacy within the business sector.

If you are passionate about digital education and wish to be a part of an organisation that values your skills, we welcome you to apply.

Cosmic’s Vision and Purpose:

Vision: A world where everyone can use digital to succeed. Purpose: To inspire and empower people, businesses, and communities to confidently use digital by providing the insight, services, and skills needed to thrive.

Join us at Cosmic, where we envision a world where digital success is within everyone’s reach. Be a part of our mission to inspire and empower individuals, businesses, and communities with the tools and knowledge they need to confidently thrive in today’s digital world.

How to Apply:

Interested candidates should submit their CV and a cover letter detailing their relevant experience and qualifications to recruitment@cosmic.org.uk. Cosmic is an equal opportunity employer. We welcome and encourage candidates of all backgrounds to apply. Interviews will take place via MS Teams.