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- Tasks: Drive member conversion from freemium to paid, managing renewals and expansions.
- Company: Purpose-driven B2B SaaS platform with a warm user base across 35+ countries.
- Benefits: £50k base salary, flexible remote work, generous PTO, and health benefits.
- Why this job: Join a collaborative team making a real impact in membership organisations.
- Qualifications: 2+ years in account management or customer success within B2B SaaS.
- Other info: Lean team culture with close access to leadership and significant growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We are working exclusively with our client to find an Account Manager.
About: We’re partnering with a purpose-driven B2B SaaS platform that works exclusively with membership organisations and trade bodies, providing the digital product through which their members complete recognised certifications and standards. Operating across 35+ countries, the business has built a highly engaged, warm user base via a freemium model, creating a clear opportunity to convert members into long-term, paid customers through value-led, consultative relationships. With ~£480k ARR, 97% retention, and a clear path to £1m ARR, they are now hiring an Account Manager to own member conversion, renewal, and expansion while maintaining trust, credibility, and a no-ego culture.
Key Highlights:
- Account Manager role focused on conversion, renewal, and expansion within an existing, warm customer base.
- Purpose-driven B2B SaaS platform working exclusively with membership organisations and trade bodies.
- Founded by a recognised subject-matter expert in responsible growth and certification, with deep credibility across regulated and standards-led environments.
- Supported by an experienced COO with a strong track record of driving operational efficiency and scaling small teams.
- Lean team of 13 across the whole business - 3 FTE and 10 part time contractors.
- Established partnership with a major membership organisation, with ~180 members active on the freemium platform and ~35 currently converted to paid customers.
- Clear and achievable growth target of signing a further ~31 paid certifications in 2026, driven primarily by converting existing freemium users.
- Significant upside through deeper adoption within existing membership relationships before layering in new ones.
- Clients across 35+ countries, operating in regulated and standards-led environments.
- ~£480k ARR, targeting ~£1m ARR this year, with a clear growth plan to exceed £2m ARR by 2027.
- 97% retention rate, underpinned by trust, credibility, and long-term value.
- Value-led commercial model - no cold outreach or aggressive sales tactics.
- Lean, collaborative team with close access to the CEO and leadership team.
- Flexible working environment with the option to be fully remote.
The Role:
- Own the conversion of members from freemium to paid, using insight, product usage, and value-led conversations rather than cold selling.
- Manage and grow revenue across the existing member base, owning conversion, renewal, and light expansion.
- Run structured demos and commercial conversations with engaged members, acting as a trusted decision facilitator.
- Build and maintain a predictable pipeline using CRM data, engagement signals, and member readiness.
- Partner closely with the CEO, who owns top-level membership organisation relationships, ensuring alignment between trade bodies and their members.
- Work day-to-day with Customer Success to ensure strong onboarding, engagement, and retention across all members.
- Own renewal conversations and contract progression, maintaining trust and long-term relationships.
- Bring structure to account management processes, reporting, and forecasting as the function scales.
- Act as the escalation point for complex member situations requiring senior judgement or commercial context.
- Maintain high standards of communication, preparation, and follow-through in all member interactions.
- Contribute as a hands-on, collaborative member of a small, purpose-driven team.
Requirements:
- 2+ years’ experience in account management, customer success, or revenue-focused client roles within a B2B SaaS or platform business.
- Comfortable owning conversion, renewal, and expansion within an existing customer base.
- Credible and composed in conversations with senior stakeholders; able to influence without pressure tactics.
- Experience leading or mentoring others, with the ability to set priorities and standards.
- Strong commercial judgement, supported by data and CRM insight rather than intuition alone.
- Highly organised and able to prioritise effectively across multiple member accounts.
- Clear, confident communicator with strong written and verbal skills.
- Thrives in values-led, collaborative environments where trust, kindness, and accountability matter.
- Motivated by long-term impact and building meaningful client relationships rather than transactional sales.
Benefits:
- £50k base x 2 OTE.
- Flexible working - include the option to be fully remote.
- 6.5% pension contribution.
- 20 days PTO + birthday + bank holidays.
- Medicash health benefits.
Account Manager (£50k base x 2 OTE) in Reading employer: Cosmic Partners
Contact Detail:
Cosmic Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (£50k base x 2 OTE) in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the B2B SaaS space and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Since this role is all about building trust and long-term relationships, be ready to discuss how you can contribute to their mission and culture.
✨Tip Number 3
Showcase your consultative skills during interviews. Instead of just talking about your past achievements, demonstrate how you would approach member conversion and renewal using value-led conversations. This will set you apart from the competition!
✨Tip Number 4
Don't forget to apply through our website! We’re all about making the job search process smoother for you, so take advantage of our platform to submit your application and keep track of your progress.
We think you need these skills to ace Account Manager (£50k base x 2 OTE) in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and how it aligns with our purpose-driven approach. We want to see how you can contribute to our mission!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to convert, renew, and expand within a customer base. Numbers speak volumes, so if you've hit targets or improved retention rates, let us know!
Be Authentic: We value trust and credibility, so be yourself in your application. Share your motivations and why you’re passionate about working with membership organisations. We’re looking for genuine connections, not just a perfect candidate.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Cosmic Partners
✨Know Your Numbers
Before the interview, brush up on key metrics related to account management, especially in a B2B SaaS context. Understand the importance of conversion rates, retention statistics, and how they relate to the company's growth targets. Being able to discuss these figures confidently will show that you’re not just familiar with the role but also invested in the company’s success.
✨Showcase Your Consultative Approach
Prepare examples that highlight your consultative selling skills. Think about times when you've successfully converted clients or renewed contracts by focusing on their needs rather than pushing for a sale. This aligns perfectly with the company's value-led model, so be ready to demonstrate how you build trust and long-term relationships.
✨Familiarise Yourself with the Product
Dive deep into the company’s platform and understand its features, benefits, and the unique value it offers to membership organisations. Being knowledgeable about the product will allow you to run structured demos and engage in meaningful conversations during the interview, showcasing your ability to facilitate decision-making for potential clients.
✨Emphasise Team Collaboration
Since this role involves working closely with the CEO and Customer Success teams, be prepared to discuss your experience in collaborative environments. Share specific instances where teamwork led to successful outcomes, and express your enthusiasm for contributing to a lean, purpose-driven team culture that values trust and accountability.
