At a Glance
- Tasks: Manage high-value enterprise accounts and drive customer success through strategic relationships.
- Company: Fast-growing, VC-backed SaaS company revolutionising property management with innovative technology.
- Benefits: Competitive salary, stock options, remote work, and additional perks.
- Other info: Opportunity to shape customer success strategies in a scaling business.
- Why this job: Join a dynamic team making a real impact in the property management sector.
- Qualifications: 2+ years managing enterprise SaaS accounts with proven retention and growth experience.
The predicted salary is between 90000 - 110000 £ per year.
We are working exclusively with our client to find an Enterprise Customer Success Manager.
About: Our client is a fast-growing, VC-backed SaaS business transforming the property management sector through secure digital access technology. Their platform removes the need for physical keys by enabling remote, controlled access for maintenance teams and contractors, helping property owners reduce operational costs, improve security and drive efficiency across large portfolios. Established in Northern Europe, the company has achieved strong product–market fit and demonstrated clear ROI across a substantial customer base. Following successful international expansion into the UK and early traction with enterprise customers, they are continuing to scale their commercial operations. With accelerating growth and increasing complexity across strategic accounts, the business is now investing further in its Customer Success function to drive retention, expansion and long‑term customer value.
Key Highlights:
- Founded in 2017 and operating with a lean, high‑performing commercial team across Sales, Customer Success and Leadership.
- Proven ROI demonstrated at P&L level for property owner managers - reducing transportation costs, eliminating lost key expenses and improving operational efficiency.
- Just under £3m ARR globally, with strong enterprise momentum and several high‑value deals recently closed.
- Recently hired a dedicated Enterprise Account Executive in the UK who is actively closing large, strategic property portfolios.
- 250 direct customer relationships, including enterprise accounts with significant expansion potential.
- Clear opportunity to formalise enterprise retention and build a structured expansion motion across high‑value portfolios.
- Profitable business with strong backing and a clear strategy to scale the UK market further.
Role:
- Owning and managing a portfolio of high‑value enterprise accounts across the UK, including customers with significant multi‑site portfolios.
- Acting as the primary point of contact for senior stakeholders, building trusted relationships at operational and executive level.
- Driving retention by ensuring customers achieve measurable ROI and successfully embed the platform across their portfolios.
- Leading structured Quarterly Business Reviews (QBRs) and executive check‑ins to align on value, adoption and long‑term strategy.
- Identifying and driving expansion opportunities through upsell and cross‑sell initiatives, working closely with the Enterprise Account Executive to convert opportunities and close commercial growth.
- Partnering closely with the recently hired Enterprise AE, operating in tandem to maximise account penetration and long‑term revenue growth.
- Developing detailed account plans for key enterprise customers, mapping stakeholders and building multi‑threaded relationships.
- Creating scalable processes for enterprise success, helping to formalise expansion and renewal playbooks as the UK business grows.
- Partnering with Product and Commercial teams to relay customer feedback and influence roadmap priorities.
Requirements:
- At least 2 years’ experience managing enterprise SaaS accounts, with clear ownership of high‑value customers.
- Proven experience managing accounts with 6‑figure spend, including responsibility for retention and commercial growth.
- Strong track record of driving Net Revenue Retention through structured expansion, upsell and cross‑sell initiatives.
- Experience operating within an early‑stage or scaling start‑up environment - comfortable building processes, wearing multiple hats and operating with ambiguity.
- Confident in managing senior stakeholders, including C‑suite and executive‑level decision‑makers.
- Able to run structured QBRs, build account plans and develop multi‑threaded relationships across complex organisations.
- Commercially minded, with a strong understanding of forecasting, pipeline visibility and revenue impact.
- Highly organised and proactive - capable of owning enterprise accounts end‑to‑end with minimal oversight.
- Excellent written and verbal communication skills, with the ability to translate operational value into strategic business outcomes.
Enterprise Customer Success Manager (£90k - £110k base +50% OTE) in London employer: Cosmic Partners
Our client is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the fast-paced SaaS industry. With a strong focus on employee growth, they provide opportunities for professional development and the chance to make a significant impact in transforming the property management sector. The company's commitment to remote working, competitive compensation, and a supportive culture makes it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager (£90k - £110k base +50% OTE) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Understand their pain points and think about how you can help them succeed. Tailor your answers to show how your experience aligns with their needs, especially in driving customer success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Enterprise Customer Success Manager (£90k - £110k base +50% OTE) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Enterprise Customer Success Manager. Highlight your experience with enterprise SaaS accounts and any specific achievements that demonstrate your ability to drive retention and expansion.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming the property management sector and how your skills align with our client's mission. Be sure to mention any relevant experience managing high-value accounts.
Showcase Your Communication Skills:Since this role involves managing senior stakeholders, make sure your application reflects your excellent written communication skills. Use clear, concise language and provide examples of how you've successfully communicated value to clients in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cosmic Partners
✨Know the Product Inside Out
Before your interview, make sure you understand the company's platform and how it transforms property management. Familiarise yourself with the benefits of secure digital access technology and be ready to discuss how it can reduce operational costs and improve security for enterprise customers.
✨Prepare for Stakeholder Engagement
Since you'll be managing high-value enterprise accounts, think about how you would build relationships with senior stakeholders. Prepare examples from your past experience where you've successfully engaged with C-suite executives and how you ensured their needs were met.
✨Showcase Your Success Stories
Be ready to share specific examples of how you've driven Net Revenue Retention in previous roles. Highlight any structured expansion, upsell, or cross-sell initiatives you've led, and quantify the results to demonstrate your impact on customer success.
✨Demonstrate Your Organisational Skills
The role requires a high level of organisation and proactivity. Prepare to discuss how you manage multiple accounts and projects simultaneously. You might want to bring a sample account plan or QBR structure to showcase your approach to managing enterprise relationships effectively.
