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- Tasks: Drive member conversion from freemium to paid, managing renewals and expansions.
- Company: Purpose-driven B2B SaaS platform with a warm user base across 35+ countries.
- Benefits: £50k base salary, flexible remote work, generous PTO, and health benefits.
- Why this job: Join a collaborative team making a real impact in membership organisations.
- Qualifications: 2+ years in account management or customer success within B2B SaaS.
- Other info: Lean team culture with close access to leadership and clear growth targets.
The predicted salary is between 36000 - 60000 £ per year.
We are working exclusively with our client to find an Account Manager.
About: We’re partnering with a purpose-driven B2B SaaS platform that works exclusively with membership organisations and trade bodies, providing the digital product through which their members complete recognised certifications and standards. Operating across 35+ countries, the business has built a highly engaged, warm user base via a freemium model, creating a clear opportunity to convert members into long-term, paid customers through value-led, consultative relationships. With ~£480k ARR, 97% retention, and a clear path to £1m ARR, they are now hiring an Account Manager to own member conversion, renewal, and expansion while maintaining trust, credibility, and a no-ego culture.
Key Highlights:
- Account Manager role focused on conversion, renewal, and expansion within an existing, warm customer base.
- Purpose-driven B2B SaaS platform working exclusively with membership organisations and trade bodies.
- Founded by a recognised subject-matter expert in responsible growth and certification, with deep credibility across regulated and standards-led environments.
- Supported by an experienced COO with a strong track record of driving operational efficiency and scaling small teams.
- Lean team of 13 across the whole business - 3 FTE and 10 part time contractors.
- Established partnership with a major membership organisation, with ~180 members active on the freemium platform and ~35 currently converted to paid customers.
- Clear and achievable growth target of signing a further ~31 paid certifications in 2026, driven primarily by converting existing freemium users.
- Significant upside through deeper adoption within existing membership relationships before layering in new ones.
- Clients across 35+ countries, operating in regulated and standards-led environments.
- ~£480k ARR, targeting ~£1m ARR this year, with a clear growth plan to exceed £2m ARR by 2027.
- 97% retention rate, underpinned by trust, credibility, and long-term value.
- Value-led commercial model - no cold outreach or aggressive sales tactics.
- Lean, collaborative team with close access to the CEO and leadership team.
- Flexible working environment with the option to be fully remote.
The Role:
- Own the conversion of members from freemium to paid, using insight, product usage, and value-led conversations rather than cold selling.
- Manage and grow revenue across the existing member base, owning conversion, renewal, and light expansion.
- Run structured demos and commercial conversations with engaged members, acting as a trusted decision facilitator.
- Build and maintain a predictable pipeline using CRM data, engagement signals, and member readiness.
- Partner closely with the CEO, who owns top-level membership organisation relationships, ensuring alignment between trade bodies and their members.
- Work day-to-day with Customer Success to ensure strong onboarding, engagement, and retention across all members.
- Own renewal conversations and contract progression, maintaining trust and long-term relationships.
- Bring structure to account management processes, reporting, and forecasting as the function scales.
- Act as the escalation point for complex member situations requiring senior judgement or commercial context.
- Maintain high standards of communication, preparation, and follow-through in all member interactions.
- Contribute as a hands-on, collaborative member of a small, purpose-driven team.
Requirements:
- 2+ years’ experience in account management, customer success, or revenue-focused client roles within a B2B SaaS or platform business.
- Comfortable owning conversion, renewal, and expansion within an existing customer base.
- Credible and composed in conversations with senior stakeholders; able to influence without pressure tactics.
- Experience leading or mentoring others, with the ability to set priorities and standards.
- Strong commercial judgement, supported by data and CRM insight rather than intuition alone.
- Highly organised and able to prioritise effectively across multiple member accounts.
- Clear, confident communicator with strong written and verbal skills.
- Thrives in values-led, collaborative environments where trust, kindness, and accountability matter.
- Motivated by long-term impact and building meaningful client relationships rather than transactional sales.
Benefits:
- £50k base x 2 OTE.
- Flexible working - include the option to be fully remote.
- 6.5% pension contribution.
- 20 days PTO + birthday + bank holidays.
- Medicash health benefits.
Account Manager (£50k base x 2 OTE) in Doncaster employer: Cosmic Partners
Contact Detail:
Cosmic Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (£50k base x 2 OTE) in Doncaster
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their purpose-driven team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop. They can provide valuable insights about the company culture and what it takes to succeed as an Account Manager.
✨Tip Number 3
Prepare for those interviews by practising your value-led conversation skills. Think about how you can demonstrate your ability to build trust and maintain long-term relationships with clients, just like they do with their members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Account Manager (£50k base x 2 OTE) in Doncaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and how it aligns with our purpose-driven approach. We want to see how you can contribute to converting freemium users into long-term customers!
Showcase Your Communication Skills: Since this role involves a lot of interaction with members, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with our clients.
Highlight Relevant Experience: Don’t forget to mention any previous experience in B2B SaaS or customer success roles. We’re looking for someone who’s comfortable managing relationships and driving revenue growth, so make sure to showcase those achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. We can’t wait to hear from you!
How to prepare for a job interview at Cosmic Partners
✨Know Your Numbers
Before the interview, brush up on key metrics related to account management, especially in a B2B SaaS context. Understand the importance of conversion rates, retention statistics, and how they relate to the company's growth targets. Being able to discuss these figures confidently will show that you’re not just familiar with the role but also understand the business's goals.
✨Showcase Your Consultative Skills
Prepare examples of how you've successfully built relationships and facilitated decision-making in previous roles. Since this position focuses on value-led conversations rather than aggressive sales tactics, be ready to demonstrate your ability to engage members through insight and understanding their needs.
✨Familiarise Yourself with the Product
Take some time to explore the company’s platform and understand its features and benefits. This will allow you to speak knowledgeably about how the product can help potential customers and how you would approach converting freemium users to paid customers during the interview.
✨Align with Company Values
Research the company’s culture and values, particularly their focus on trust, kindness, and accountability. Be prepared to discuss how your personal values align with theirs and provide examples of how you've embodied these principles in your past work experiences.
