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- Tasks: Drive member conversion from freemium to paid, managing renewals and expansions.
- Company: Purpose-driven B2B SaaS platform with a warm user base across 35+ countries.
- Benefits: £50k base salary, flexible remote work, generous PTO, and health benefits.
- Why this job: Join a collaborative team making a real impact in the membership sector.
- Qualifications: 2+ years in account management or customer success within B2B SaaS.
- Other info: Lean team culture with close access to leadership and clear growth targets.
The predicted salary is between 36000 - 60000 £ per year.
We are working exclusively with our client to find an Account Manager.
About: We’re partnering with a purpose-driven B2B SaaS platform that works exclusively with membership organisations and trade bodies, providing the digital product through which their members complete recognised certifications and standards. Operating across 35+ countries, the business has built a highly engaged, warm user base via a freemium model, creating a clear opportunity to convert members into long-term, paid customers through value-led, consultative relationships. With ~£480k ARR, 97% retention, and a clear path to £1m ARR, they are now hiring an Account Manager to own member conversion, renewal, and expansion while maintaining trust, credibility, and a no-ego culture.
Key Highlights:
- Account Manager role focused on conversion, renewal, and expansion within an existing, warm customer base.
- Purpose-driven B2B SaaS platform working exclusively with membership organisations and trade bodies.
- Founded by a recognised subject-matter expert in responsible growth and certification, with deep credibility across regulated and standards-led environments.
- Supported by an experienced COO with a strong track record of driving operational efficiency and scaling small teams.
- Lean team of 13 across the whole business - 3 FTE and 10 part time contractors.
- Established partnership with a major membership organisation, with ~180 members active on the freemium platform and ~35 currently converted to paid customers.
- Clear and achievable growth target of signing a further ~31 paid certifications in 2026, driven primarily by converting existing freemium users.
- Significant upside through deeper adoption within existing membership relationships before layering in new ones.
- Clients across 35+ countries, operating in regulated and standards-led environments.
- ~£480k ARR, targeting ~£1m ARR this year, with a clear growth plan to exceed £2m ARR by 2027.
- 97% retention rate, underpinned by trust, credibility, and long-term value.
- Value-led commercial model - no cold outreach or aggressive sales tactics.
- Lean, collaborative team with close access to the CEO and leadership team.
- Flexible working environment with the option to be fully remote.
The Role:
- Own the conversion of members from freemium to paid, using insight, product usage, and value-led conversations rather than cold selling.
- Manage and grow revenue across the existing member base, owning conversion, renewal, and light expansion.
- Run structured demos and commercial conversations with engaged members, acting as a trusted decision facilitator.
- Build and maintain a predictable pipeline using CRM data, engagement signals, and member readiness.
- Partner closely with the CEO, who owns top-level membership organisation relationships, ensuring alignment between trade bodies and their members.
- Work day-to-day with Customer Success to ensure strong onboarding, engagement, and retention across all members.
- Own renewal conversations and contract progression, maintaining trust and long-term relationships.
- Bring structure to account management processes, reporting, and forecasting as the function scales.
- Act as the escalation point for complex member situations requiring senior judgement or commercial context.
- Maintain high standards of communication, preparation, and follow-through in all member interactions.
- Contribute as a hands-on, collaborative member of a small, purpose-driven team.
Requirements:
- 2+ years’ experience in account management, customer success, or revenue-focused client roles within a B2B SaaS or platform business.
- Comfortable owning conversion, renewal, and expansion within an existing customer base.
- Credible and composed in conversations with senior stakeholders; able to influence without pressure tactics.
- Experience leading or mentoring others, with the ability to set priorities and standards.
- Strong commercial judgement, supported by data and CRM insight rather than intuition alone.
- Highly organised and able to prioritise effectively across multiple member accounts.
- Clear, confident communicator with strong written and verbal skills.
- Thrives in values-led, collaborative environments where trust, kindness, and accountability matter.
- Motivated by long-term impact and building meaningful client relationships rather than transactional sales.
Benefits:
- £50k base x 2 OTE.
- Flexible working - include the option to be fully remote.
- 6.5% pension contribution.
- 20 days PTO + birthday + bank holidays.
- Medicash health benefits.
Account Manager (£50k base x 2 OTE) in Crawley employer: Cosmic Partners
Contact Detail:
Cosmic Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (£50k base x 2 OTE) in Crawley
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their purpose-driven team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop. They can provide valuable insights about the company culture and what it takes to succeed as an Account Manager.
✨Tip Number 3
Prepare for those interviews by practising your value-led conversation skills. Think about how you can demonstrate your ability to build trust and credibility with clients, especially in a consultative sales environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Account Manager (£50k base x 2 OTE) in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and how it aligns with our purpose-driven approach. We want to see how you can contribute to our mission!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to convert, renew, and expand within a customer base. Numbers speak volumes, so if you've hit targets or improved retention rates, let us know!
Be Authentic: We value trust and credibility, so be yourself in your application. Share your motivations and why you’re passionate about working with membership organisations. Authenticity goes a long way in making a connection with us.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Cosmic Partners
✨Know Your Numbers
Before the interview, brush up on key metrics related to account management, especially in a B2B SaaS context. Understand the importance of conversion rates, retention statistics, and how they relate to the company's growth targets. Being able to discuss these figures confidently will show that you’re not just familiar with the role but also understand the business's goals.
✨Showcase Your Consultative Skills
Prepare examples of how you've successfully built relationships and facilitated decision-making in previous roles. This is crucial for an Account Manager, especially in a value-led environment. Think about specific instances where your consultative approach led to successful conversions or renewals, and be ready to share these stories.
✨Familiarise Yourself with the Product
Take the time to explore the company’s platform and understand its features and benefits. Being knowledgeable about the product will allow you to engage in meaningful conversations during the interview. You can even prepare questions about the product that demonstrate your interest and insight into how it serves membership organisations.
✨Emphasise Cultural Fit
This role is all about trust, credibility, and collaboration. Be prepared to discuss how your values align with the company’s culture. Share examples of how you've thrived in similar environments and how you prioritise kindness and accountability in your professional relationships. This will help you stand out as a candidate who fits seamlessly into their team.
