At a Glance
- Tasks: Manage client relationships and onboard new customers to our data insights platform.
- Company: Join a leading tech firm transforming the higher education and accommodation sectors.
- Benefits: Enjoy a competitive salary, unlimited holidays, and a £1k home office budget.
- Other info: Fully remote role with flexible hours and a supportive company culture.
- Why this job: Make a real impact by helping clients optimise their operations with cutting-edge data insights.
- Qualifications: 2+ years in customer success or account management, strong communication skills required.
The predicted salary is between 55000 - 60000 £ per year.
We are working exclusively with our client to find a
Remote Customer Success Manager.
About
Our client is the decision-making hub for higher education and the accommodation sector.
Comprising two parts, it has supported over 12 million students to make decisions, and provides data and insights to the sector, serving investors, developers, operators, universities, and property advisors.
The platform curates the most comprehensive real-time dataset on the student housing market, housing over 3.4 billion data points and delivering updates on pricing, availability, rental incentives, property details, planning applications, and verified student sentiment.
Its insights are available across the UK, Ireland, Germany, Spain, and France, with further expansion across Europe planned throughout 2026.
Having achieved 97% of their international growth targets, they’re now scaling both domestic and international B2B operations, and are investing in a high-calibre Customer Success Manager to support clients as their base grows.
Key Highlights
- Currently performing at £3.4m ARR (up more than 50% from last year) with a team of 55 people across the whole business - existing commercial team of 2 AEs supported by 4 customer success managers.
- Working hand-in-hand with their Director of SC, Head of Partnerships and CRO to look after 20+ customers with an average spend of £50k ARR.
Your customer spend will range from £30k to £250k ARR.
- Current NRR of 123%.
- Direct line managers who will train and support you through promotions and career growth.
- Over 68 B2B clients cover around 65% of the UK's 800,000 student beds. Now, they are also looking to gain significant traction across the US and Europe.
- Their new product has already been contracted in several countries across Europe (Spain, Portugal, Germany, France, Austria, Italy, Netherlands)
- Diverse and inter-linked client base consisting of institutional investors, asset managers, real estate developers and global real estate advisors.
- Strong ROI delivered to customers where data is used to optimise pricing, increase occupancy, and improve investment returns - critical in avoiding tens of millions in potential losses.
- Scaling after a successful investment round, building out the team with more defined roles and support structures.
- £45k - £50k base + £5k performance bonus, a friendly and open culture with an honest and non-hierarchical approach to high performance.
Role
- Manage a portfolio of 20+ clients with an average of a £50k spend within a client base of institutional investors, asset managers, real estate developers and global real estate advisors.
- Onboard new customers onto their data insights platform, ensuring they are set up for success in line with their specific goals.
Part of the process will be mapping their goals against deliverables whilst tracking success in a mutual success plan.
- Running in-depth sessions with senior client stakeholders to digest how their departments will be utilising the product. This will include live demos to their board.
- Leading demos ahead of trials to walk through the platform in a logical and methodical manner. You will partner with their Account Executive in this process.
- Identify and execute upsell opportunities whilst flagging cross sell opportunities to the sales team.
- Act as the primary day-to-day contact for clients, responding to queries, resolving issues, and building strong, long-term relationships with senior marketing directors and other stakeholders.
- Prepare and deliver monthly reports on platform performance and client activity, providing actionable recommendations on how clients can drive more value from the platform.
- Develop deep product knowledge to confidently guide, train, and present to clients.
- Create and distribute client communications to ensure updates, new features, and product enhancements are clearly understood across a variety of customer personas.
- Collaborate with internal teams (Customer Success, Data Solutions, and Product) to capture client feedback and contribute to continuous platform improvement.
- Play a key role in scaling customer success processes by remaining highly organised, proactive, and disciplined in managing client relationships.
Requirements
- 2+ years of experience in a customer-facing role within Saa S, customer success, account management, or a related area.
- Strong organisational skills with the ability to manage multiple client accounts and deliver consistently against deadlines.
- Confident communicator with the ability to present to senior stakeholders, run client meetings, and adapt messaging to different audiences.
- Analytical mindset with the ability to prepare reports, interpret platform data, and provide actionable recommendations for improvement.
- Comfortable onboarding new clients, mapping goals, and supporting them in building success plans.
- Ability to develop product expertise quickly and translate complex features into practical client benefits.
- Experience building and maintaining long-term client relationships, including handling queries and resolving issues effectively.
- Collaborative approach, able to work closely with sales, product, and data teams to share client feedback and contribute to platform improvements.
- Proactive, self-motivated, and disciplined – with a genuine interest in customer success and scaling repeatable processes.
- Saa S experience preferred; exposure to recurring revenue or subscription-based business models is highly valuable.
Benefits
- Salary from £45k - £50k base + £5k Bonus.
- Unlimited holidays.
- £1k towards your home office.
- Fully remote working and flexible hours.
- Highly supportive company culture with an emphasis on output and performance.
Customer Success Manager (£45k - £50k base + £5k bonus) in Chester employer: Cosmic Partners
Join a dynamic and rapidly growing team as a Sales Development Representative at a leading contract database platform in Victoria. With a high-performance culture that values simplicity and focus, you'll benefit from a competitive commission structure, hybrid working arrangements, and ample opportunities for personal and professional growth. This is an exciting chance to be part of a profitable company that has tripled its revenue in the last two years while partnering with renowned clients, making it an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (£45k - £50k base + £5k bonus) in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cosmic Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cosmic Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (£45k - £50k base + £5k bonus) in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cosmic Partners:Your cover letter is your chance to shine! Tell us why you want to work at Cosmic Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cosmic Partners!
How to prepare for a job interview at Cosmic Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
