Account Management Support Executive

We are working exclusively with our client to find an Account Manager. We're partnering with a purpose-driven B2B SaaS platform that works exclusively with membership organisations and trade bodies, providing the digital product through which their members complete recognised certifications and standards. Operating across 35+ countries, the business has built a highly engaged, warm user base via a freemium model, creating a clear opportunity to convert members into long-term, paid customers through value-led, consultative relationships.

With ~£480k ARR, 97% retention, and a clear path to £1m ARR, they are now hiring an Account Manager to own member conversion, renewal, and expansion while maintaining trust, credibility, and a no-ego culture.

• Account Manager role focused on conversion, renewal, and expansion within an existing, warm customer base.
• Supported by an experienced COO with a strong track record of driving operational efficiency and scaling small teams.
• Lean team of 13 across the whole business - 3 FTE and 10 part time contractors.
• 97% retention rate, underpinned by trust, credibility, and long-term value.
• Value-led commercial model - no cold outreach or aggressive sales tactics.
• Lean, collaborative team with close access to the CEO and leadership team.
• Flexible working environment with the option to be fully remote.

Responsibilities include:

• Run structured demos and commercial conversations with engaged members, acting as a trusted decision facilitator.
• Build and maintain a predictable pipeline using CRM data, engagement signals, and member readiness.
• Partner closely with the CEO, who owns top-level membership organisation relationships, ensuring alignment between trade bodies and their members.
• Work day-to-day with Customer Success to ensure strong onboarding, engagement, and retention across all members.
• Own renewal conversations and contract progression, maintaining trust and long-term relationships.
• Bring structure to account management processes, reporting, and forecasting as the function scales.
• Act as the escalation point for complex member situations requiring senior judgement or commercial context.

Requirements:

• 2+ years' experience in account management, customer success, or revenue-focused client roles within a B2B SaaS or platform business.
• Strong commercial judgement, supported by data and CRM insight rather than intuition alone.
• Highly organised and able to prioritise effectively across multiple member accounts.
• Motivated by long-term impact and building meaningful client relationships rather than transactional sales.

Additional benefits include:

• Flexible working - include the option to be fully remote.
• 6.5% pension contribution.
• 20 days PTO + birthday + bank holidays.