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- Tasks: Manage member relationships, drive conversions, and ensure renewals in a supportive team.
- Company: Purpose-driven B2B SaaS platform with a focus on membership organisations.
- Benefits: Flexible remote work, competitive salary, generous PTO, and a 6.5% pension contribution.
- Why this job: Join a collaborative team and make a real impact on member success and satisfaction.
- Qualifications: 2+ years in account management or customer success within a B2B SaaS environment.
- Other info: Enjoy a no-ego culture with close access to leadership and excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are working exclusively with our client to find an Account Manager. We're partnering with a purpose-driven B2B SaaS platform that works exclusively with membership organisations and trade bodies, providing the digital product through which their members complete recognised certifications and standards. Operating across 35+ countries, the business has built a highly engaged, warm user base via a freemium model, creating a clear opportunity to convert members into long-term, paid customers through value-led, consultative relationships.
With ~£480k ARR, 97% retention, and a clear path to £1m ARR, they are now hiring an Account Manager to own member conversion, renewal, and expansion while maintaining trust, credibility, and a no-ego culture.
- Account Manager role focused on conversion, renewal, and expansion within an existing, warm customer base.
- Supported by an experienced COO with a strong track record of driving operational efficiency and scaling small teams.
- Lean team of 13 across the whole business - 3 FTE and 10 part time contractors.
- 97% retention rate, underpinned by trust, credibility, and long-term value.
- Value-led commercial model - no cold outreach or aggressive sales tactics.
- Lean, collaborative team with close access to the CEO and leadership team.
- Flexible working environment with the option to be fully remote.
Responsibilities include:
- Run structured demos and commercial conversations with engaged members, acting as a trusted decision facilitator.
- Build and maintain a predictable pipeline using CRM data, engagement signals, and member readiness.
- Partner closely with the CEO, who owns top-level membership organisation relationships, ensuring alignment between trade bodies and their members.
- Work day-to-day with Customer Success to ensure strong onboarding, engagement, and retention across all members.
- Own renewal conversations and contract progression, maintaining trust and long-term relationships.
- Bring structure to account management processes, reporting, and forecasting as the function scales.
- Act as the escalation point for complex member situations requiring senior judgement or commercial context.
Requirements:
- 2+ years' experience in account management, customer success, or revenue-focused client roles within a B2B SaaS or platform business.
- Strong commercial judgement, supported by data and CRM insight rather than intuition alone.
- Highly organised and able to prioritise effectively across multiple member accounts.
- Motivated by long-term impact and building meaningful client relationships rather than transactional sales.
Additional benefits include:
- Flexible working - include the option to be fully remote.
- 6.5% pension contribution.
- 20 days PTO + birthday + bank holidays.
Account Executive in Sales employer: Cosmic Partners
Contact Detail:
Cosmic Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in Sales
✨Tip Number 1
Network like a pro! Reach out to your connections in the B2B SaaS space and let them know you're on the hunt for an Account Executive role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get ready for those interviews! Research the company and its values, especially their focus on trust and long-term relationships. Prepare examples from your past experiences that showcase your ability to build meaningful client connections.
✨Tip Number 3
Show off your CRM skills! Be prepared to discuss how you've used data to drive decisions in previous roles. Highlight your organisational skills and how you’ve managed multiple accounts effectively.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we’re all about that no-ego culture, so don’t hesitate to show your personality in your approach!
We think you need these skills to ace Account Executive in Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Executive. Highlight your experience in account management and customer success, especially in B2B SaaS environments. We want to see how your skills align with our mission and values!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about building long-term relationships and how you can contribute to our value-led approach. Keep it engaging and personal – we love a good story!
Showcase Your Data Skills: Since we rely on data for decision-making, make sure to highlight your experience with CRM tools and data analysis. Share examples of how you've used data to drive results in previous roles. We’re all about that commercial judgement!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Cosmic Partners
✨Know Your Numbers
Before the interview, brush up on key metrics related to account management and customer success. Understand retention rates, conversion strategies, and how to leverage CRM data effectively. This will show that you’re not just familiar with the role but also have a strong grasp of the business's performance indicators.
✨Demonstrate Consultative Selling Skills
Prepare to discuss how you’ve built trust and maintained long-term relationships in previous roles. Use specific examples where you facilitated decision-making for clients, focusing on value-led conversations rather than aggressive sales tactics. This aligns perfectly with the company’s no-ego culture.
✨Showcase Your Organisational Skills
Be ready to talk about how you manage multiple accounts and prioritise tasks effectively. Bring examples of how you’ve structured account management processes or used CRM tools to maintain a predictable pipeline. This will highlight your ability to bring order to the role as it scales.
✨Engage with the Company’s Mission
Research the company’s purpose-driven approach and be prepared to discuss how you can contribute to their mission. Show enthusiasm for working with membership organisations and trade bodies, and express your motivation for building meaningful client relationships that drive long-term impact.
