At a Glance
- Tasks: Lead new clinics through a seamless onboarding journey and build strong relationships.
- Company: Join a physician-led network transforming the medical aesthetics industry across Europe.
- Benefits: Competitive salary, travel opportunities, and a vibrant team culture.
- Other info: Dynamic role with opportunities for growth and travel across Europe.
- Why this job: Make a real impact by supporting clinics and enhancing client experiences.
- Qualifications: 7-10+ years in customer success or clinic operations with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Cosmetic Physician Partners Europe (CPPE) is a physician-led network of leading medical aesthetic clinics across the UK and Europe. We partner with world renowned clinic founders and industry experts to help them grow their practices, enhance client experiences, and stay at the forefront of innovation. Along with our physician partners and shareholders, we are committed to a long‑term vision that focuses on better partnerships, better support, and a culture that lasts.
We are seeking a highly organised, energetic, and relationship-driven Onboarding Manager to join our Business Operations team. This role will act as the face of CPPE during the critical onboarding and integration phase when new clinics join our partnership network. You will be responsible for ensuring that every new partner clinic experiences a seamless, informed, and positive onboarding journey – operationally, culturally, and commercially.
Key Responsibilities:
- Act as the primary point of contact and trusted relationship manager for new partner clinics during the onboarding and integration phase.
- Lead clinics through the onboarding journey with proactive communication, ensuring teams feel informed, supported, and confident throughout the process.
- Travel regularly to clinic sites across the UK and Europe to provide hands‑on operational support during onboarding.
- Develop a deep understanding of CPPE’s operating model, systems, workflows, and standards to confidently guide clinics through integration.
- Become proficient in clinic practice management systems (EMRs, Monday.com, CRMs) and operational workflows to effectively support clinic teams with training.
- Own and manage the end-to-end onboarding timeline, ensuring all internal stakeholders deliver against agreed milestones and responsibilities.
- Act as the internal PMO (Project Management Office) coordinator for clinic integrations, tracking progress across departments and escalating blockers where needed.
- Serve as the “concierge” for partner clinics by coordinating internally to resolve issues, answer questions, and ensure commitments are delivered promptly.
- Build strong working relationships with cross-functional teams including Operations, Finance, People & Culture, IT, Data and Leadership.
- Identify recurring onboarding pain points and help improve processes, playbooks, and communication materials to continuously elevate the onboarding experience.
- Maintain a consistently positive, energetic, and solutions-oriented presence in all clinic-facing interactions.
- Support leadership with integration reporting, status updates, and operational follow-up activities.
Essential Experience Requirements:
- 7-10+ years of experience in customer success, clinic operations, onboarding, account management, project coordination, or similar relationship-driven operational roles.
- Comfortable working towards clear KPIs.
- Strong interpersonal and communication skills, with the ability to build trust quickly with clinic founders, managers, and frontline teams.
- Highly organised with strong project management and coordination capabilities across multiple concurrent workstreams.
- Comfortable operating in fast-paced, entrepreneurial environments where structure is still being built.
- Ability to proactively solve problems, navigate ambiguity, and drive accountability across teams.
- Strong verbal and written communication skills in English and either French or German.
- Comfortable working in highly people-facing environments with significant phone, video, and in-person interaction across UK and Europe.
- Willingness and ability to travel frequently to clinic locations across Europe.
- Experience working within aesthetics, healthcare, dental, veterinary, or other multi-site clinic-based businesses.
- Experience using practice management systems or operational healthcare software platforms (e.g. Pabau, Zenoti, Phorest).
- Background in Customer Success, Executive Assistant, Operations Coordinator, or Integration Manager roles.
- Experience working directly with founders, senior stakeholders, or executive leadership teams.
Partner Onboarding Success Manager employer: Cosmetic Physician Partners Europe
Cosmetic Physician Partners Europe (CPPE) is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those passionate about the aesthetics industry. With a commitment to employee growth and development, CPPE offers unique opportunities to engage with leading medical aesthetic clinics across the UK and Europe, ensuring that every team member plays a vital role in enhancing client experiences and driving innovation. The dynamic environment fosters strong relationships and provides hands-on operational support, making each day rewarding and impactful.
Contact Details:
Cosmetic Physician Partners Europe Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Partner Onboarding Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cosmetic Physician Partners Europe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cosmetic Physician Partners Europe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partner Onboarding Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cosmetic Physician Partners Europe:Your cover letter is your chance to shine! Tell us why you want to work at Cosmetic Physician Partners Europe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cosmetic Physician Partners Europe!
How to prepare for a job interview at Cosmetic Physician Partners Europe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
