At a Glance
- Tasks: Become a Mystery Shopper and help retailers improve their support for responsible play.
- Company: Join Cosine, a company committed to inclusivity and innovation.
- Benefits: Earn £117.32 per day plus mileage, with holiday pay and bonuses.
- Other info: Work in a dynamic environment with opportunities for personal growth and development.
- Why this job: Make a real difference while enjoying flexible working hours and a supportive team.
- Qualifications: Friendly, reliable, and great at communicating with diverse retail contacts.
Cosine are looking for Mystery Shoppers to join our Allwyn team.
Allwyn Excessive Play is a unique and successful mystery shopper test programme used to observe the effectiveness of safeguards that retailers use to prevent unhealthy levels of play.
£117.32 per day (includes holiday pay and bonus) + mileage. Go live 28th September. All work to be completed by 13th November 2026.
Territory covering
Ilkeston and surrounding areas
Allwyn Excessive Play is a unique and successful mystery shopper test programme used to observe the effectiveness of safeguards that retailers use to prevent Unhealthy levels of play.
Your role is to ask if the Retailer is aware of any support they can give you to help a friend who you believe is buying more Allwyn products than they can afford and you believe they might have a problem with the amount they are purchasing.
You would be great in the team if you
- Are approachable/friendly attitude to engage with retailers.
- Are reliable and committed.
- Have great communication skills and able to speak to contacts of all levels within the retail sector.
- Enjoy working to deadlines to achieve visit targets.
- Are highly organised to plan your day and journeys efficiently.
- Have access to smart device to enter your results via the App in store, comfortable with technology.
- Can record data accurately on your own smart device
- Have use of your own vehicle and can travel to various locations within a postcode area.
- Targeted visits per day, these can be worked between 8am - 7pm Monday to Friday.
- Working hours will be arranged with your Regional Manager.
- Virtual briefing arranged with your Regional Manager.
At Cosine, we are proud to foster an inclusive work environment.
We believe in a workplace that celebrates the unique perspectives and skills of all individuals believing this makes us stronger and more innovative.
Should you require any adjustments or support during the application process, please don't hesitate to let us know.
Our goal is to help you feel comfortable and confident, allowing you to showcase your unique skills and abilities to their fullest potential.
Cosine has been accredited Investors in People Gold award and places great importance on the training and development of our people.
We work in a cooperative environment where great ideas and achievements are shared and celebrated.
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Read more in Coalville employer: Cosine UK Ltd
Cosine offers an excellent opportunity for students seeking flexible, part-time work that fits around their studies. With a commitment to inclusivity and employee development, you will receive comprehensive training and ongoing support while gaining valuable real-world experience. Located on the beautiful Isle of Wight, this role not only provides competitive pay but also fosters a collaborative and supportive work culture, making it an ideal choice for young individuals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Read more in Coalville
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Cosine UK Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Cosine UK Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Read more in Coalville
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Cosine UK Ltd.
How to prepare for a job interview at Cosine UK Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Cosine UK Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Cosine UK Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
