At a Glance
- Tasks: Be the go-to person for clients, ensuring top-notch customer service and handling inquiries.
- Company: Join a leading firm in the building surveying sector with a friendly team.
- Benefits: Enjoy a competitive salary, career progression, and staff discounts.
- Other info: Ongoing training and a supportive environment to help you thrive.
- Why this job: Make a real difference in customer relations while developing your skills.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 42750 - 52250 £ per year.
We are currently looking for a Customer Experience Advisor to join our vibrant and busy team in St Helens. This exciting role offers you the opportunity to be at the forefront of customer relations within the building surveying sector, working with a friendly and professional team committed to excellence.
Hours of Work: full time
The Customer Experience Advisor will be the main point of contact for clients, checking building surveyors’ reports, answering calls, handling complaints, providing outstanding customer service, and obtaining reviews to enhance our reputation. Reporting to senior surveyors, technical directors, and team leaders, you will play a key role in ensuring our clients' needs are met efficiently and professionally.
Customer Experience Advisor Requirements
- Experience in customer service or client-facing roles
- Excellent Communication Skills, Both Written And Verbal
- Strong organisational and problem-solving abilities
- Knowledge of the building surveying sector is desirable
- A positive and proactive attitude with a passion for delivering top-quality service
Customer Experience Advisor Benefits
- Competitive salary package
- Clear career progression opportunities
- Staff Discounts And Benefits
- Supportive and friendly team environment
- Ongoing training and development opportunities
Meet the Organisation: Who We Are and What We Do
We are a leading firm within the building surveying sector, specialising in providing comprehensive survey reports and professional advice to a wide range of clients. Our mission is to deliver accurate, timely, and trustworthy services while fostering a positive and collaborative working environment. Join us and become part of a dedicated team committed to excellence in building surveying.
Customer Experience Advisor employer: Cosey Homes Chartered Surveyors
Cosey Homes Chartered Surveyors is an excellent employer, offering a vibrant work culture in St Helens where teamwork and client relationships are at the forefront. Employees benefit from comprehensive training, free parking, and regular social events, fostering a supportive environment that encourages personal and professional growth.
Contact Details:
Cosey Homes Chartered Surveyors Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cosey Homes Chartered Surveyors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cosey Homes Chartered Surveyors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cosey Homes Chartered Surveyors:Your cover letter is your chance to shine! Tell us why you want to work at Cosey Homes Chartered Surveyors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cosey Homes Chartered Surveyors!
How to prepare for a job interview at Cosey Homes Chartered Surveyors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
