Operations Manager in Hook

The Operations Manager oversees all aspects of operational and customer service activities within the Cosentino Center, including material handling (shipping / receiving), inventory management, logistics & delivery, warehouse operations, and team leadership. The role ensures cost-efficient, safe, and high-quality operations that support customer satisfaction and financial performance.

What you will do

• Operational Excellence & Strategy
  • Drive cost reduction and efficiency improvements across the Cosentino Center.
  • Define and implement optimal center layout, workflows, material flow, and operations.
  • Monitor and analyze performance metrics, identify root causes of issues, and lead continuous improvement initiatives.
• Logistics & Delivery Management
  • Plan and maintain daily delivery schedules with optimal routing and capacity utilization.
  • Oversee external transport providers and, where applicable, coordinate in-house fleet management.
  • Ensure on-time, damage-free deliveries and manage logistics exceptions and customer problem resolution.
• Inventory & Quality Control
  • Oversee inbound/outbound quality inspections, damage control, and returns handling.
  • Ensure inventory accuracy via cycle counts, reconciliation, shrinkage control.
  • Develop loss prevention strategies and controls.
• Financial Accountability & Cost Control
  • Own the operational P&L: budget, cost control, variance analysis, and cost optimization.
  • Monitor operational cost drivers (labor, transport, utilities, equipment).
  • Coordinate with Sales Admins on AR/AP tasks as needed.
• Health, Safety & Compliance
  • Ensure compliance with local workplace health & safety laws, policies, and regulations.
  • Lead safety training, risk assessments, incident investigations, and corrective actions.
  • Maintain and enforce SOPs, Standard Work, Job Safety Analyses, and safety culture.
• Team Leadership & Development
  • Coach, develop, and evaluate operations, warehouse, and administrative staff.
  • Set performance goals, conduct yearly performance reviews, and drive accountability.
  • Promote a collaborative and high-performance team culture.
• Cross-Functional Alignment & Stakeholder Management
  • Liaise with Sales, Customer Service, Logistics, HR, and Finance to ensure smooth operations and customer satisfaction.
  • Escalate issues proactively, align on service commitments, and support business growth.
  • Provide operational input into sales forecasts, capacity planning, and business strategy.
• Support / Backup (as required)
  • In exceptional situations, assist with order entry, customer escalations, or warehouse activities to ensure operations continuity.
  • Prepare or validate documentation for shipments, customs, or transport requirements.

What you need to succeed

• Education
  • Preferred: Bachelor’s degree in business, Operations Management, Supply Chain, Industrial Engineering, or related field.
  • Minimum: Diploma or equivalent experience in operations / logistics environment.
• Work experience
  • Minimum 5 years of operations / logistics / warehouse management experience (or equivalent).
  • Experience leading cross-functional teams and managing diverse operations (warehouse, delivery, customer service).
  • Experience with ERP systems (SAP or alternatives) and data analysis.
  • Experience in a fast-paced, high-volume environment with expectations for continuous improvement.
  • Working knowledge of relevant regulatory / safety standards in your jurisdiction.
• Technical / Tools / Systems
  • Proficiency in SAP (or equivalent ERP), MS Excel / data tools.
  • Familiarity with route planning tools, logistics software, warehouse management systems (WMS).
  • Knowledge of safety management tools, SOPs, risk assessment, compliance systems.

What we do offer

The opportunity to lead a critical business function, develop high-performing teams, and make a tangible impact on operational excellence and customer satisfaction. Join a collaborative environment where your ideas, leadership, and expertise will drive success.

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients.

With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies, as well as career opportunities for Talented people like you.

Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.