At a Glance
- Tasks: Lead and support HVAC service teams, ensuring top-notch service delivery and customer satisfaction.
- Company: Dynamic HVAC company focused on growth and innovation.
- Benefits: Company car, hybrid work model, and opportunities for professional development.
- Other info: Join a collaborative team with excellent career advancement opportunities.
- Why this job: Make a real impact in the HVAC industry while developing your technical leadership skills.
- Qualifications: Experience in HVAC systems and strong communication skills required.
The Technical Service Manager is responsible for supporting the continued growth and development of the HVAC Service Division by providing technical leadership, operational support and maintaining high standards of service delivery. Working across both office and customer sites, the role provides technical guidance to the service team, supports engineers with complex issues, develops strong customer relationships and helps ensure all work is completed safely, efficiently and to the highest standard.
Key Responsibilities
- Technical Leadership
- Act as the primary technical point of contact for the service team.
- Provide technical support, fault-finding expertise and industrial knowledge across commercial and industrial HVAC systems.
- Assist engineers with complex breakdowns, commissioning and technical issues where required.
- Ensure technical standards and best practices are maintained across the service department.
- Review engineers' reports and provide guidance on technical recommendations.
- Keep up to date with industry developments, legislation and emerging technologies.
- Service Operations
- Support the planning and coordination of engineers alongside the Service Coordinator.
- Provide technical support to ensure jobs progress efficiently.
- Assist in resolving technical issues before escalation.
- Monitor service delivery to ensure quality standards are consistently achieved.
- Support continuous improvement across service processes.
- Customer Relationships
- Build and maintain strong relationships with customers.
- Attend customer sites for technical meetings, service reviews and issue resolution.
- Act as a trusted technical advisor for customers.
- Ensure a consistently high standard of customer service across the service team.
- Service Growth
- Support the continued growth and development of the Service Division.
- Identify opportunities to improve customer support and service delivery.
- Assist with developing long-term customer relationships.
- Contribute ideas and initiatives that enhance the service offering and customer experience.
- Health, Safety & Compliance
- Ensure all work complies with company procedures, industry standards and current legislation.
- Promote safe working practices across the service team.
- Carry out site visits, quality inspections and safety observations.
- Support compliance audits and continuous improvement initiatives.
- Team Development
- Mentor and support engineers and the Service Coordinator with technical guidance.
- Assist with training and development of the service team.
- Encourage high standards of workmanship, professionalism and customer service.
- Foster a collaborative and solutions-focused working environment.
Person Specification
- Essential
- Extensive experience within the commercial and industrial HVAC industry.
- Excellent technical knowledge of heating, ventilation and air conditioning systems.
- Strong fault-finding and diagnostic skills.
- Ability to provide technical leadership and mentor others.
- Excellent communication and customer relationship skills.
- Organised with the ability to prioritise workloads effectively.
- Full UK driving licence.
- Desirable
- Previous supervisory or management experience.
- Experience within a service environment.
- IOSH, SMSTS or SSSTS qualifications.
- Relevant HVAC and refrigeration qualifications.
Key Attributes
- Highly knowledgeable and technically competent.
- Strong problem-solving and decision-making skills.
- Customer focused and professional.
- Organised and proactive.
- Approachable and supportive leader.
- Committed to maintaining high standards of quality and safety.
Key Performance Indicators
- Customer satisfaction.
- Technical support provided to engineers and office staff.
- Service quality and consistency.
- First-time fix rate.
- Response to technical escalations.
- Growth and development of the service department.
- Compliance with health and safety standards.
- Team development and technical capability.
Role Objective
To provide technical leadership and support across the commercial and industrial HVAC Service Division, ensuring the highest standards of service delivery, developing the technical capability of the team, strengthening customer relationships and supporting the continued growth of the department.
Technical Service Manager in Bolton employer: COSAF
As a Technical Service Manager, you will thrive in a dynamic hybrid work environment that combines office, customer sites, and field-based activities, offering you the flexibility to balance your professional and personal life. Our company fosters a culture of continuous improvement and technical excellence, providing ample opportunities for employee growth through mentorship and training initiatives. With a strong commitment to safety and quality service delivery, we empower our team to build lasting customer relationships while driving the success of our HVAC Service Division.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Manager in Bolton
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Service Manager role you’re after at COSAF.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at COSAF a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at COSAF.
✨Apply Through Company Websites
When you spot a role like Technical Service Manager at COSAF, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Service Manager in Bolton
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Service Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at COSAF a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to COSAF specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at COSAF
✨Brush Up on Core Engineering Principles
Before heading into the interview with COSAF, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like COSAF want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
