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- Tasks: Shape the customer journey on COS.com by coordinating content updates and optimising user experience.
- Company: Join COS, a brand known for quality and innovative design in fashion.
- Benefits: Enjoy a 25% staff discount, health checks, pension scheme, and flexible working arrangements.
- Why this job: Make a real impact on a global brand while developing your skills in a dynamic environment.
- Qualifications: E-commerce site management experience and strong analytical skills are essential.
- Other info: Be part of a diverse team that values curiosity, ownership, and continuous improvement.
The predicted salary is between 35000 - 45000 £ per year.
As a Site Operations Coordinator, you will play a pivotal role in shaping the customer journey on COS.com. You will coordinate content updates, plan site execution, and ensure site stability while driving optimisation of user experience and sales. Working within the Site Operations team, you will oversee incident management, development processes, and reporting to maintain site speed and performance, always upholding COS’s standards of quality.
Site Content Update & Activations: Partner with the Digital Experience Assistant to implement weekly site plans aligned with regional strategies and marketing calendars. Manage promotions and commercial launches, ensuring timely updates to site content via CMS (Storyblok).
Site Translation Management: Oversee content across 19 European websites in 7 languages, collaborating with the Language team to ensure accuracy, consistency, and brand alignment.
Product Enrichment: Work closely with the Regional Merchandising team to maximise product selling potential by ensuring new products are fully enriched and shoppable as soon as stock becomes available.
Marketing Alignment: Work closely with Digital Marketing channel representatives to maintain a consistent and relevant customer journey across all touchpoints, ensuring products are live across all markets in newsletters and campaigns.
Promotion & Voucher Management: Partner with CRM, PR, and Affiliate teams to create and manage promotional codes that align with marketing activations. Coordinate with Merchandising to plan and execute actions during sale and promotion periods.
Performance Monitoring: Produce weekly performance reports, track KPIs (e.g., site speed, bounce rates), and deliver actionable insights through competitor analysis and benchmarking.
Testing & Optimisation: Initiate, execute, and analyse A/B tests on site functionalities, checkout processes, and conversion points to drive improvements aligned with business goals.
Technical Collaboration: Work with Global Product and Business Tech teams to launch new features, troubleshoot issues, and validate digital product changes. Support execution and prioritisation of the digital roadmap, ensuring smooth implementation of new functionalities.
Incident Management: Report, evaluate, and prioritise service interruptions, providing visibility to stakeholders and ensuring efficient resolution and recovery.
Cross-Functional Projects: Contribute to CRO, SEO, and digital expansion initiatives. Coordinate cross-functional forums with Digital Experience, E-commerce Operations, CRM, and Merchandising teams to set priorities that enhance selling performance and deliver value to COS customers.
Qualifications: Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement, and we empower and trust you to take ownership.
What you need to succeed:
- Previous e-commerce site management and publishing experience via CMS platforms
- Sales driven and result-oriented with a passion for the digital landscape
- Ability to take ownership and effectively manage multiple priorities and projects
- Strong analytical mindset with experience in performance reporting and A/B testing
- Excellent planning, organisational and problem-solving skills
- Curious, proactive and eager to learn and identify new ways to drive results
- Familiarity with analytical tools such as Google Analytics and Power BI
- Proficiency in Microsoft Office
This is a full-time permanent contract of 39 hours a week based at our Regional Office in London.
Benefits: We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
- 25 days holiday
- Annual health checks
- Pension scheme
- Discounts on various activities and financial/lifestyle products via our benefits hub
- Cycle to work scheme
- Discounted gym membership
- Employee assistance via retail trust
- Private health & dental care
Inclusion & Diversity: At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas.
Company Description: About COS: COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements.
Work Arrangement: In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and from the office. While remote working is an integral part of our offer, approx. 3 days per week office presence will be required to foster strong collaborations and teamwork.
Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application, so please look out for our emails. We encourage you to apply as soon as possible, but no later than 27th March. We are looking forward to hearing from you!
Site Operations Coordinator employer: Cos
Contact Detail:
Cos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what COS stands for and be ready to discuss how your skills align with their mission. Show them you're not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Site Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Site Operations Coordinator role. Highlight your e-commerce site management experience and any relevant CMS platforms you've worked with.
Showcase Your Analytical Skills: Since this role involves performance monitoring and A/B testing, be sure to include examples of how you've used analytical tools like Google Analytics or Power BI in your previous roles. We love a data-driven mindset!
Emphasise Team Collaboration: This position requires working closely with various teams, so mention any cross-functional projects you've been part of. Show us how you can contribute to a collaborative environment and drive results together.
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. Once you hit that 'I'M INTERESTED' link, we’ll keep you updated on your application status, so keep an eye on your inbox!
How to prepare for a job interview at Cos
✨Know Your CMS Inside Out
As a Site Operations Coordinator, you'll be working with CMS platforms like Storyblok. Make sure you brush up on your CMS skills before the interview. Familiarise yourself with how to manage content updates and promotions, as well as any specific features that might be relevant to COS.
✨Showcase Your Analytical Skills
Since performance monitoring and reporting are key parts of the role, come prepared to discuss your experience with analytical tools like Google Analytics and Power BI. Be ready to share examples of how you've used data to drive decisions or improve site performance in previous roles.
✨Demonstrate Your Collaborative Spirit
This role involves working closely with various teams, from Digital Marketing to Merchandising. Highlight your experience in cross-functional projects and how you've successfully collaborated with others to achieve common goals. Share specific examples that showcase your teamwork skills.
✨Embrace the Company Values
COS values open-mindedness, curiosity, and ownership. During the interview, reflect these values in your responses. Share instances where you've dared to be different or taken initiative in your previous roles. This will show that you're not just a fit for the job, but also for the company culture.