At a Glance
- Tasks: As a Sales Advisor, you'll greet customers and enhance their shopping experience.
- Company: Join H&M Group, a leading fashion retailer committed to inclusivity and diversity.
- Benefits: Enjoy a 25% staff discount and access to extensive development opportunities.
- Other info: This is a full-time role with a 39-hour contract, perfect for those eager to learn.
- Why this job: Be part of a vibrant team that values your input and fosters a positive work culture.
- Qualifications: No prior experience needed; just bring your passion for fashion and a customer-first attitude.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.
You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.
Qualifications
- Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
- Action-oriented: Proactive and driven to take initiative and get things done with quality.
- Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills
Preferable but not mandatory
- Understanding of store operations & customer service skills from previous retail experience
- Confident in offering customers advice on fashion trends, materials, sizing etc
Additional Information
This is a full time positions with a contract of 39 hours a week please apply by sending in your CV in English as soon as possible.
Right to Work: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.
Assessment Process: Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by an automated tool using predefined criteria set by H&M Group. The result may determine whether your application progresses further.
Benefits:
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Company Description
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Sales Advisor 39h in London employer: Cos
COS is an excellent employer that fosters a vibrant and creative work culture, encouraging innovation and collaboration among its design team. Located in the heart of London, employees benefit from a dynamic environment with opportunities for professional growth, competitive perks such as generous holiday allowances and employee discounts, making it a rewarding place to advance your career in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor 39h in London
✨Tip Number 1
Show your enthusiasm for fashion and customer service during the interview. Be prepared to discuss your favourite trends and how you would engage with customers to enhance their shopping experience.
✨Tip Number 2
Demonstrate your proactive nature by sharing examples of how you've improved processes or provided exceptional service in previous roles. This will highlight your initiative and customer-focused mindset.
✨Tip Number 3
Familiarise yourself with the brand's values and mission. Being able to articulate how you align with their commitment to inclusivity and diversity can set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your communication skills. Practice active listening and be ready to discuss how you would handle various customer interactions, ensuring you convey warmth and genuine interest.
We think you need these skills to ace Sales Advisor 39h in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills that align with the Sales Advisor role. Emphasise your ability to create welcoming experiences and your interest in fashion.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the brand and the role. Mention specific examples of how you've provided excellent customer service in the past and how you embody the qualities they are looking for.
Showcase Your Personality:In your application, let your personality shine through. The company values genuine and positive individuals, so don't hesitate to express your passion for fashion and your proactive approach to customer service.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cos
✨Show Your Customer Focus
As a Sales Advisor, your primary role is to provide excellent customer service. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your genuine interest in enhancing their shopping experience.
✨Emphasise Your Proactivity
The job requires a proactive approach to customer service. Think of instances where you've taken the initiative to solve a problem or improve a process. Highlighting these experiences will show that you're ready to contribute positively from day one.
✨Express Your Interest in Fashion
Since the role involves working with the latest garments, it's important to convey your passion for fashion and trends. Be ready to discuss your favourite styles or brands, and how you keep up with current trends to connect with customers effectively.
✨Demonstrate Team Spirit
Collaboration is key in this role. Prepare to talk about your experiences working in teams, how you support your colleagues, and how you contribute to a positive work environment. This will align with the company's values of inclusivity and teamwork.
