At a Glance
- Tasks: Engage with customers, assist on the shop floor, and manage stock.
- Company: Join a leading fashion brand known for quality and innovation.
- Benefits: Enjoy a 25% staff discount and growth opportunities.
- Other info: Part-time roles available with flexible hours and a diverse team.
- Why this job: Be the friendly face of our brand and make a difference in customer experiences.
- Qualifications: Customer-focused, adaptable, and eager to learn about fashion.
The predicted salary is between 10 - 12 £ per hour.
As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.
Responsibilities
- You will provide high‑level service from initiating conversations to assisting at the cash desk, fitting rooms, and throughout the shop floor.
- Your duties include processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.
Qualifications
- Customer‑focused: enjoy engaging with people and committed to excellent service.
- Adaptable and flexible: responsive to changing priorities and customer requests.
- Action‑oriented: proactive and driven to take initiative and get things done with quality.
- Strong communicator: genuine interest in people, clear communication, and active listening to understand others’ perspectives and needs.
- Eager to learn: open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: willing and able to work varied hours, including evenings and weekends.
- English language skills.
- Preferred but not mandatory: Understanding of store operations & customer service skills from previous retail experience.
- Confident in offering customers advice on fashion trends, materials, sizing etc.
Additional Information
- These are part‑time positions with contracts of 16 and 20 hours a week. Please apply by sending in your CV in English as soon as possible.
- This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.
- Due to high application volumes, you will be asked to complete an online, skills‑based assessment. Your responses will be scored by an automated tool using predefined criteria set by H&M Group. The result may determine whether your application progresses further.
- Under UK data protection law (UK GDPR / Data Protection Act 2018), you have the right to request a human review of any automated decision, to express your point of view, and to contest the outcome.
- If you have a disability or health condition that affects your ability to complete the online assessment, we are required under the Equality Act 2010 to provide a suitable alternative. Requesting one will not disadvantage your application.
Benefits
- We are committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in‑store and online.
- Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Company Description
COS offers a wardrobe of ready‑to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Sales Advisor 16h And 20h employer: Cos
At H&M Group, we pride ourselves on being an excellent employer, offering a vibrant work culture that values inclusivity and diversity. As a Sales Advisor, you'll enjoy flexible hours, a generous 25% staff discount across all our brands, and access to our H&M Incentive Program, which rewards your contributions and supports your professional growth. Join us in a dynamic environment where your passion for fashion and commitment to customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor 16h And 20h
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their latest collections and values. When you walk into that interview, your passion for the brand will shine through, making you a standout candidate.
✨Tip Number 2
Practice your communication skills! Engage in conversations with friends or family about fashion trends and customer service scenarios. This will help you articulate your thoughts clearly during the interview and show off your strong communication skills.
✨Tip Number 3
Be proactive! If you see an opportunity to showcase your skills, like volunteering for a mock sales pitch or role-playing customer interactions, take it. This demonstrates your action-oriented mindset and eagerness to learn.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any upcoming assessments. Don’t miss out on this chance!
We think you need these skills to ace Sales Advisor 16h And 20h
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our brand. A friendly tone can go a long way in making your application stand out.
Tailor Your CV:Make sure to tailor your CV to highlight your customer service skills and any relevant retail experience. We love seeing how your past roles have prepared you for this position, so be specific about your achievements and how they relate to what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your key strengths and experiences that align with the Sales Advisor role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy and ready to engage with our online presence, which is a big plus in today’s retail world.
How to prepare for a job interview at Cos
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with the brand’s values, latest collections, and overall aesthetic. This will not only show your enthusiasm but also help you connect with the interviewer when discussing how you can embody the brand's spirit.
✨Show Off Your People Skills
As a Sales Advisor, engaging with customers is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your customer-focused attitude.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play during the interview, where you might have to handle a customer query or situation. Practise common retail scenarios beforehand so you can showcase your adaptability and communication skills effectively.
✨Flexibility is Key
Since the role requires schedule flexibility, be prepared to discuss your availability openly. Highlight your willingness to work varied hours, including evenings and weekends, to show that you’re committed to meeting the needs of the business.
