At a Glance
- Tasks: Be the friendly face of our brand, providing top-notch customer service and assisting on the shop floor.
- Company: Join a vibrant team at H&M Group, known for its inclusive and diverse culture.
- Benefits: Enjoy a 25% staff discount and participate in our rewarding Incentive Program.
- Other info: Flexible part-time role with opportunities for growth and development.
- Why this job: Engage with fashion enthusiasts and help customers find their perfect style.
- Qualifications: Passion for customer service and a love for fashion; experience is a plus but not required.
The predicted salary is between 10 - 12 £ per hour.
As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand. You'll provide high-level service throughout the shop, from initiating conversations to assisting at the cash desk, fitting rooms, and shop floor.
Your responsibilities include:
- Providing exceptional customer service at every turn.
- Processing deliveries and replenishing stock.
- Merchandising the latest garments on the shop floor.
- Guiding customers through their journey with warmth and enthusiasm.
Previous experience in customer service and familiarity with fabrics are nice to have but not mandatory.
Qualifications
- Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Responsive to changing priorities and customer requests.
- Action-oriented: Proactive and driven to take initiative and get things done with quality.
- Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others' perspectives and needs.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills.
- Understanding of store operations & customer service skills from previous retail experience (preferred but not mandatory).
- Confident in offering customers advice on fashion trends, materials, sizing, etc.
Additional Information
This is a part-time position with a contract of 20 hours a week.
Benefits
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&MI Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Part-Time Fashion Sales Advisor — Customer Concierge employer: Cos
At H&M Group, we pride ourselves on being an excellent employer, offering a vibrant work culture that values inclusivity and diversity. As a Part-Time Fashion Sales Advisor, you'll not only enjoy a generous 25% staff discount across all our brands but also benefit from our H&MI Incentive Program, which rewards your contributions and supports your professional growth. Join us in a dynamic environment where your passion for fashion and commitment to exceptional customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Fashion Sales Advisor — Customer Concierge
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their latest collections and values. When you walk into that interview, your passion for the brand will shine through, making you a standout candidate.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with people. Show them how you can turn a simple greeting into a memorable experience for customers.
✨Tip Number 3
Be ready to showcase your adaptability! Think of examples where you've successfully handled changing priorities or customer requests. This will demonstrate your flexibility and action-oriented mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to dive into the world of fashion retail.
We think you need these skills to ace Part-Time Fashion Sales Advisor — Customer Concierge
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for fashion and our brand shine through in your application. We want to see how much you love what we do, so don’t hold back!
Tailor Your CV:Make sure your CV highlights any customer service experience you have, even if it’s not in retail. We’re looking for that customer-focused attitude, so show us how you’ve delivered excellent service before.
Be Yourself:When writing your cover letter, be genuine! We want to get to know the real you, so share your personality and how you connect with people. Authenticity goes a long way!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cos
✨Show Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to excellent service.
✨Know the Brand Inside Out
Familiarise yourself with the brand's values, latest collections, and any current promotions. Showing genuine enthusiasm for the brand will not only impress the interviewers but also help you connect better with customers if you land the job.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are eager to understand others' perspectives, which is key in a customer-facing role.
✨Be Adaptable and Flexible
Highlight your ability to adapt to changing situations and priorities. Share examples of times when you successfully handled unexpected challenges or changes in a previous job. This will show that you're action-oriented and ready to tackle whatever comes your way in a retail environment.
