At a Glance
- Tasks: Lead a team to create amazing customer experiences and drive sales.
- Company: Join the vibrant COS team at Selfridges, Manchester.
- Benefits: Enjoy a 25% staff discount and growth opportunities.
- Other info: Full-time role with flexible hours and a focus on diversity.
- Why this job: Be a brand ambassador and make every customer interaction memorable.
- Qualifications: Retail experience and a passion for excellent service.
The predicted salary is between 25000 - 30000 € per year.
As Concession Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the Concession Manager in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that is authentic, personalised, and engaging.
Key Responsibilities
- Deliver an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment.
- Support the Concession Manager where needed.
- Interpret sales data and collaborate with store leadership to optimise the commercial performance of the store.
- Lead and inspire a team of sales assistants to consistently uphold exceptional service standards.
- Oversee day‑to‑day store operations such as delivery, replenishment and shop‑floor cover to ensure efficiency, compliance and excellence.
- Act as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful.
Qualifications
- Previous experience in retail, with a strong understanding of store operations and stock delivery processing.
- Customer‑focused: enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: comfortable navigating change and adjusting to shifting priorities or schedules.
- Action‑oriented: proactive and driven to take initiative and get things done.
- Strong communicator: have a genuine interest in people and actively listen to understand their needs and perspectives.
- Eager to learn: open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: willing and able to work varied hours, including evenings and weekends.
- English language skills.
Additional Information
This is a full‑time position with a contract of 39 hours a week based in our new COS Concession within Selfridges, Manchester.
Benefits
We are committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in‑store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Job Location Manchester, Selfridges
COS Concession Supervisor, Manchester employer: Cos
At H&M Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and diversity. As a Concession Supervisor in our new COS Concession at Selfridges, Manchester, you will benefit from a generous 25% staff discount across all H&M brands and be part of our H&M Incentive Program, which rewards your contributions and supports your professional growth. Join us to lead a passionate team, create memorable customer experiences, and thrive in an environment that encourages personal development and celebrates individuality.
StudySmarter Expert Advice🤫
We think this is how you could land COS Concession Supervisor, Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your communication skills! Since the role is all about engaging with customers and leading a team, being able to express yourself clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for the brand during the interview. Share your favourite products or styles and explain why you love them. This enthusiasm can really set you apart from other candidates and demonstrate your commitment to delivering excellent service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the position.
We think you need these skills to ace COS Concession Supervisor, Manchester
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the brand shine through in your application. We want to see how much you love our products and how that passion can translate into an amazing customer experience.
Tailor Your CV:Make sure your CV highlights relevant retail experience and skills that match the job description. We’re looking for strong communication and organisational skills, so don’t be shy about showcasing those!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Concession Supervisor role. Share specific examples of how you've delivered excellent customer service or led a team in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cos
✨Know Your Brand Inside Out
Before the interview, make sure you’re well-versed in the COS brand and its values. Familiarise yourself with their latest collections and understand what sets them apart in the retail landscape. This will not only show your enthusiasm but also help you connect your personal style and experiences to the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional customer service. Think about times when you went above and beyond for a customer or how you handled difficult situations. This will demonstrate your commitment to creating memorable shopping experiences.
✨Demonstrate Leadership Potential
As a Concession Supervisor, you’ll be leading a team. Be ready to discuss your leadership style and how you motivate others. Share specific instances where you’ve inspired a team or improved performance, as this will highlight your ability to energise and drive a team effectively.
✨Be Ready to Discuss Sales Data
Since interpreting sales data is part of the role, brush up on basic retail metrics and be prepared to discuss how you’ve used data to inform decisions in previous roles. This shows that you can think analytically and contribute to optimising the store’s commercial performance.
