At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales performance.
- Company: Join COS, a luxury retail brand known for quality and innovative design.
- Benefits: Enjoy a 25% staff discount and participate in our rewarding incentive programme.
- Other info: Full-time role with a supportive culture that values diversity and inclusion.
- Why this job: Be part of a dynamic team in a stylish environment with growth opportunities.
- Qualifications: Previous management experience and a passion for fashion and customer service.
The predicted salary is between 30000 - 40000 € per year.
Company Description: COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Job Description: As the Concession Manager, you would be contributing to the overall performance of our new concession in Arnotts, Dublin. In this role, you would be leading a team of people to ensure the concession is run in the most efficient way. Although no two days are ever the same, there are some things that you can expect to be involved in regularly. This includes:
- Offering customers a high level of service, through styling advice, product knowledge and experience
- Analysing selling information and taking ownership for the concession sales performance
- Leading and motivating a team of sales assistants to achieve excellent standards of service
- Leading recruitment and ensuring induction and training to new starters is carried out
- Identifying future talents and putting together development plans to support their progression
- Overseeing concession operations
- Creating a great place to work
Qualifications: To work as a Concession Manager, you should have previous management/leadership experience plus the qualities below.
- Excellent communication skills and the ability to lead, train and develop a team
- Customer focused
- Self-motivated & Positive
- Adaptable
- A genuine interest in others
- Excellent planning and organisational skills
- Good analytical and problem-solving abilities
- Excellent commercial abilities and interest in fashion/retail
- Preferable but not mandatory: Previous experience working within a Concession
This is a full-time position with a contract of 39 hours a week based in our new Cos concession within Selfridges, Manchester. Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.
Benefits: We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity: At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.
Concession Team Lead — Luxury Retail, 25% Staff Discount in Manchester employer: Cos
COS is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture in the heart of Dublin. With a generous 25% staff discount across all H&M Group brands and a commitment to inclusivity and diversity, employees are empowered to thrive both personally and professionally. Join us to lead a passionate team in delivering outstanding customer service while enjoying valuable benefits and opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Team Lead — Luxury Retail, 25% Staff Discount in Manchester
✨Tip Number 1
Get to know the company inside out! Research COS and their values, especially their focus on craftsmanship and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or improved performance. Be ready to share these stories during your interview to demonstrate your capability as a Concession Team Lead.
✨Tip Number 3
Show off your passion for fashion! Be prepared to discuss current trends and how they relate to COS's aesthetic. This will not only impress your interviewers but also highlight your genuine interest in the role and the brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re following the process and are serious about joining the COS team.
We think you need these skills to ace Concession Team Lead — Luxury Retail, 25% Staff Discount in Manchester
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion and retail shine through! We want to see how your interests align with our brand's aesthetic and values. Share any relevant experiences that highlight your enthusiasm for the industry.
Tailor Your CV:Make sure your CV is tailored to the Concession Team Lead role. Highlight your management experience and any specific achievements in leading teams or improving sales. We appreciate a clear and concise format that makes it easy for us to see your strengths.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique story and what makes you a great fit for our team. Remember, we’re looking for someone who can lead with positivity and motivation!
Apply Through Our Website:Don’t forget to apply through our career page as mentioned in the job description! This ensures your application gets to us directly and helps streamline the process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Cos
✨Know Your Brand Inside Out
Before the interview, make sure you’re well-versed in COS's values, products, and overall aesthetic. Familiarise yourself with their latest collections and understand what sets them apart in the luxury retail market. This knowledge will help you demonstrate your genuine interest in the brand.
✨Showcase Your Leadership Skills
As a Concession Team Lead, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Highlight your ability to train and develop others, as this is crucial for the role.
✨Prepare for Customer Scenarios
Expect questions about how you would handle specific customer service situations. Think of scenarios where you provided exceptional service or turned a negative experience into a positive one. This will show your customer-focused mindset and problem-solving abilities.
✨Demonstrate Your Analytical Skills
Since the role involves analysing sales performance, be ready to discuss how you’ve used data to drive decisions in previous roles. Bring examples of how you’ve identified trends or made recommendations based on sales information to improve results.
