Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to create exceptional customer experiences and drive sales.
- Company: Join a luxury brand known for quality and innovative fashion.
- Benefits: Enjoy a 25% staff discount and growth opportunities within the company.
- Other info: Full-time role with flexible hours in a dynamic store environment.
- Why this job: Be a brand ambassador and make every customer interaction memorable.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion.
The predicted salary is between 25000 - 30000 £ per year.
Company Description: COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
As Concession Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the Concession Manager in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.
Key Responsibilities:- Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment.
- Support the Concession Manager where needed.
- Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store.
- Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards.
- Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence.
- Acting as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful.
- Previous experience in retail, with a strong understanding of store operations and stock delivery processing.
- Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
- Action-oriented: Proactive and driven to take initiative and get things done.
- Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills.
This is a full-time position with a contract of 39 hours a week based in our new Cos Concession within Selfridges, Manchester. Please apply by sending in your CV in English as soon as possible!
Benefits:We are committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity:At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Concession Supervisor, Manchester employer: Cos
Contact Detail:
Cos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Supervisor, Manchester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with COS's collections and values. When you walk into that interview, your passion for the brand will shine through, making you a standout candidate.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to engage with customers and provide exceptional service. Role-playing with a friend can help you feel more confident when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to retail. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the COS team and ready to contribute to our amazing culture.
We think you need these skills to ace Concession Supervisor, Manchester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the brand shine through! We want to see how much you love our collection and how that passion can translate into an amazing customer experience.
Tailor Your CV: Make sure your CV is tailored to the Concession Supervisor role. Highlight your retail experience and any leadership roles you've had. We’re looking for someone who can energise a team, so show us how you've done that before!
Be Authentic: In your cover letter, be yourself! We value genuine communication, so share your story and what makes you a great fit for our team. Remember, we want to know about your unique perspective and how you connect with customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and submit your CV!
How to prepare for a job interview at Cos
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's history, values, and current collections. Being able to discuss specific pieces or campaigns shows genuine enthusiasm and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you engaged with customers, resolved issues, and created memorable shopping experiences that align with the company's focus on customer satisfaction.
✨Demonstrate Leadership Potential
As a Concession Supervisor, you'll be leading a team. Share instances where you've motivated others or taken initiative in previous roles. This will illustrate your ability to inspire and energise a team, which is crucial for this position.
✨Be Ready to Discuss Sales Data
Familiarise yourself with basic sales metrics and how they impact store performance. Be prepared to discuss how you would interpret sales data to optimise operations and drive sales, as this is a key responsibility of the role.