At a Glance
- Tasks: Lead a passionate team to create unforgettable customer experiences in luxury fashion.
- Company: Join COS, a brand known for exceptional quality and innovative design.
- Benefits: Enjoy a 25% staff discount, H&M Incentive Program, and professional development opportunities.
- Other info: Full-time role with flexible hours and a commitment to diversity and inclusion.
- Why this job: Be at the forefront of fashion, inspiring customers and leading a dynamic team.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company Description: COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
As an Assistant Concession Manager, you're at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a department store environment that's not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities:- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging brand experience.
- Analyse sales data and collaborate with the Concession Manager to maximise Concession performance.
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
- Support recruitment efforts and ensure effective onboarding and training for any new team members.
- Identify and nurture future talent, contributing to development plans that support team progression.
- Oversee daily store selling and operations ensuring efficiency and alignment with brand standards.
- Act as a brand ambassador, consistently delivering the best possible experience for every customer and build effective relationships with our partner store.
- Step into the role of Concession Manager when required, ensuring continuity in leadership and performance.
- Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritising their needs to deliver great service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
- Comfortable working varied hours, including evenings, weekends, and holidays.
- Confident communicator in English: additional languages are an advantage but not required.
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
This is a full-time position with a contract of 39 hours a week based in our new Cos Flagship Concession. Apply by sending in your CV in English as soon as possible, but no later than the 31.05.2026.
We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity: At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.
Luxury Fashion Concession Leader employer: Cos
COS is an exceptional employer that prioritises employee growth and development within a vibrant and inclusive work culture. As a Luxury Fashion Concession Leader, you will benefit from a generous 25% staff discount across all H&M Group brands and be part of the H&M Incentive Program, which rewards your contributions and supports your career progression. Located in our new flagship concession, you'll thrive in an inspiring environment that values craftsmanship and innovation while delivering memorable customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Fashion Concession Leader
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with COS's products, values, and customer service approach. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate who truly gets what they're all about.
✨Tip Number 2
Practice your communication skills! Since you'll be leading a team and engaging with customers, being clear and confident is key. Try role-playing common scenarios with friends or family to boost your confidence and get comfortable with delivering excellent service.
✨Tip Number 3
Show off your leadership chops! Think of examples from your past experiences where you've motivated a team or improved performance. Be ready to share these stories during interviews to demonstrate your ability to lead and inspire others in a fast-paced retail environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the COS team. So, get your CV ready and hit that apply button!
We think you need these skills to ace Luxury Fashion Concession Leader
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Talk about your favourite styles or trends and how they inspire you. We want to see that you’re genuinely excited about the products we offer.
Tailor Your CV:Make sure your CV is tailored to the role of Luxury Fashion Concession Leader. Highlight your retail experience, especially in fashion, and any leadership roles you've had. We want to see how your background aligns with what we're looking for!
Be Customer-Centric:In your application, emphasise your customer service skills. Share examples of how you've gone above and beyond for customers in the past. We value a customer-focused approach, so make sure that comes across loud and clear!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and know how to navigate the digital world!
How to prepare for a job interview at Cos
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products COS offers. Familiarise yourself with their key features, craftsmanship, and any recent collections. This will not only show your passion for the brand but also help you provide insightful answers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you engaged with customers, resolved issues, or went above and beyond to create memorable experiences. This will demonstrate your customer-focused mindset, which is crucial for the role.
✨Demonstrate Leadership Potential
As a potential Assistant Concession Manager, it's important to highlight your leadership skills. Share instances where you've motivated a team or contributed to their development. Discuss how you can inspire others to achieve high service standards and maintain a positive store environment.
✨Be Ready to Discuss Sales Data
Familiarise yourself with key retail KPIs and be prepared to discuss how you would use sales data to drive performance. Think about how you can analyse trends and collaborate with the Concession Manager to maximise concession performance. This analytical thinking will set you apart as a candidate.
