At a Glance
- Tasks: Shape exceptional in-store experiences through inspiring visual merchandising and styling expertise.
- Company: Join COS, a luxury brand known for quality and innovative fashion.
- Benefits: Enjoy a 25% staff discount and participate in our rewarding H&M Incentive Program.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Elevate the customer journey while showcasing your creativity in a dynamic retail environment.
- Qualifications: Strong visual merchandising skills and a passion for fashion trends are essential.
The predicted salary is between 31500 - 38500 £ per year.
Company Description: COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
As a Visual Merchandiser Manager, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand's vision to life, elevating the collection in a way that is both inspiring and aligned with business goals. Supporting the Area Visual Manager, you drive consistent and elevated visual merchandising execution across your responsible stores, ensuring brand standards are delivered while adapting to local market needs. Your work enhances the visual appeal of the store, strengthens customer engagement, and contributes to sales performance through commercially impactful visual presentations.
Key Responsibilities:
- Deliver an exceptional customer experience through inspiring visual merchandising, styling expertise, and strong product knowledge.
- Execute Global Visual Brand Guidelines across windows, mannequins, and in-store displays to ensure a consistent and commercial customer experience.
- Interpret sales performance, customer insights, and local market trends to drive visual merchandising decisions and commercial results.
- Adapt regional visual direction to local market needs while maintaining brand consistency and integrity.
- Plan and implement impactful window displays, mannequin styling, and shop floor presentations that inspire customers and support business goals.
- Conduct regular store visits, monitor visual standards, and provide coaching and feedback to enhance execution across responsible stores.
- Lead, develop, and inspire a team of Visual Merchandiser(s), ensuring high standards and consistent delivery.
- Collaborate with the Area Visual Manager and Store Management teams to implement visual updates, share best practices, and drive continuous improvement.
- Monitor and report on visual merchandising performance, identifying opportunities to improve standards and results.
- Act as a brand ambassador and visual merchandising expert, ensuring every visual touchpoint enhances the customer journey.
Qualifications:
- Customer-Centric Mindset: Understanding of how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
- Visual Presentation Expertise: Advanced visual merchandising skills with experience executing brand visual standards across windows, mannequins, styling, and in-store displays.
- Fashion & Trend Awareness: Strong understanding of current fashion trends, silhouettes, seasonal styling, and local market influences, with the ability to translate them into inspiring visual presentations.
- Commercial Awareness & Analytical Skills: Experienced in using KPIs, sales data, customer behaviour, and feedback to inform visual merchandising decisions, evaluate performance, and drive commercial results.
- Visual Standards & Compliance: Proven ability to deliver consistent visual execution while maintaining brand integrity across multiple locations or areas of responsibility.
- Problem-Solving: Able to quickly identify and resolve challenges related to product availability, space limitations, visual execution, or changing priorities.
- Leadership: Experience leading, coaching, and developing a team, with the ability to motivate others and drive high standards of execution.
- Communication & Collaboration: Strong communication skills with experience organising teams, providing constructive feedback, and collaborating effectively with Area and Store Management teams.
- Adaptability & Flexibility: Able to respond quickly to changing business needs, customer expectations, and market opportunities.
- Eager to Learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
- Comfortable working varied hours, including evenings, weekends, and holidays.
- English language skills.
This is a full-time position with a contract of 39 hours a week in our Cos, Regent St store. Apply by sending in your CV in English as soon as possible.
Benefits:
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity:
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
Visual Merchandiser Manager, Regent St in London employer: COS
COS is an exceptional employer that fosters a collaborative and innovative work culture, particularly in our vibrant London Head Office. As a Knitwear Buyer, you will not only have the opportunity to lead exciting product development but also benefit from continuous professional growth and mentorship within a supportive team environment. With a focus on creativity and commercial success, COS offers a unique platform for you to thrive in the fashion industry while enjoying a dynamic and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Visual Merchandiser Manager, Regent St in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like COS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like COS!
We think you need these skills to ace Visual Merchandiser Manager, Regent St in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at COS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at COS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show COS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at COS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
