At a Glance
- Tasks: Generate insights and translate data into clear narratives for strategic decision making.
- Company: Join COS, a luxury brand known for quality and innovative fashion.
- Benefits: Enjoy 25% staff discount, health checks, and extensive development opportunities.
- Other info: Be part of a culture that values curiosity, ownership, and constant improvement.
- Why this job: Make a real impact by driving customer-led decisions in a dynamic environment.
- Qualifications: Strong analytical skills and a collaborative mindset are essential.
The predicted salary is between 40000 - 50000 £ per year.
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
The Customer and Commercial Insights Analyst plays a critical role in enabling customer led and commercial decision making at COS. You will proactively generate insights, translate complex data into clear narratives, and deliver actionable recommendations to senior leaders. This is a high impact role for a commercially focused analyst who combines strong storytelling with advanced analytics, supporting short term trading decisions and long term strategic planning.
What you will do:
- Insight & Stakeholder Leadership: Proactively identify customer and commercial trends, risks, and opportunities. Present concise, insight driven recommendations to senior leadership. Translate complex analysis into clear stories and visualisations. Frame insights across short, medium, and long term planning horizons.
- Customer & Commercial Analytics: Deliver forward looking analysis using transactional data, CRM, digital analytics, and customer research. Build and maintain dashboards tracking core customer and commercial KPIs. Identify emerging customer patterns early and inform timely commercial action.
- Planning, KPIs & Advanced Analytics: Define, track, and evaluate customer centric KPIs and performance. Support forecasting and planning across acquisition, retention, and growth. Develop predictive models (e.g. churn, lifetime value, propensity) to enable proactive decision making.
- Collaboration & Influence: Act as a strategic analytics partner to global and regional teams. Champion data informed decision making across COS and wider stakeholders. Contribute to knowledge sharing and analytical capability within the Commercial team.
Qualifications: Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.
What you need to succeed:
- Problem solving: Applies structured, hypothesis-led thinking to solve complex, ambiguous challenges. Identifies root causes quickly and prioritises high-impact opportunities. Anticipates risks and drives solutions through to scalable, business-aligned outcomes.
- Collaborative: Builds trusted, cross-functional partnerships and influences without authority. Aligns diverse stakeholders through clear, outcome-focused communication. Leverages collective expertise to drive shared, high-impact results.
- Advanced data analysis: Translates large, complex datasets into clear, actionable insights. Applies predictive modelling and scenario analysis to inform forward-looking decisions. Combines technical rigour with compelling storytelling to enable action.
- Commercial mindset: Connects insights directly to revenue, profitability, and customer value. Anchors recommendations in strategic and commercial priorities. Takes a holistic view across customer, channel, and market dynamics to drive growth.
Additional Information: We offer all to of our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. UK based colleagues also receive 25 days holiday, annual health checks, pension scheme, discounts on various activities and financial/lifestyle products via our benefits hub, cycle to work scheme, discounted gym membership, employee assistance via retail trust, private health & dental care.
Strategic Customer & Commercial Insights Analyst in London employer: Cos
COS is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture rooted in collaboration and innovation. With extensive development opportunities, a generous 25% staff discount across H&M Group brands, and a comprehensive benefits package including health checks, pension schemes, and wellness initiatives, COS empowers its employees to thrive both personally and professionally. Join us in a role where your insights will directly influence strategic decisions and contribute to our commitment to quality and craftsmanship in fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer & Commercial Insights Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at COS on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your analytical skills! Prepare a mini case study or analysis related to customer insights before your interview. This will demonstrate your problem-solving abilities and commercial mindset.
✨Tip Number 3
Be ready to tell a story! When discussing your past experiences, frame them as narratives that highlight your impact. Remember, storytelling is key in translating complex data into actionable insights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the COS team.
We think you need these skills to ace Strategic Customer & Commercial Insights Analyst in London
Some tips for your application 🫡
Show Your Storytelling Skills:When you write your application, make sure to highlight how you can turn complex data into clear narratives. We love a good story, especially when it’s backed by solid analysis!
Be Data-Driven:Don’t shy away from showcasing your analytical skills. Use examples from your past experiences where you’ve used data to drive decisions or identify trends. We’re all about that data-informed decision-making!
Align with Our Values:Make sure your application reflects our company values. Show us how you’re open-minded, curious, and ready to take ownership. We want to see how you embody these traits in your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Cos
✨Know Your Data Inside Out
As a Strategic Customer & Commercial Insights Analyst, you'll be dealing with complex datasets. Make sure you understand the data sources and methodologies behind your insights. Prepare to discuss how you've used data to drive decisions in the past, and be ready to explain your thought process clearly.
✨Craft Your Story
Storytelling is key in this role. Think about how you can translate your analytical findings into compelling narratives. Practice presenting your insights in a way that highlights their impact on business decisions, especially focusing on revenue and customer value.
✨Showcase Your Collaboration Skills
This position requires working closely with various teams. Be prepared to share examples of how you've built cross-functional partnerships in previous roles. Highlight your ability to influence stakeholders and communicate effectively, even without authority.
✨Align with Company Values
COS values open-mindedness, curiosity, and ownership. During your interview, demonstrate how your personal values align with theirs. Share experiences that showcase your problem-solving skills and your commitment to continuous improvement, as these traits are crucial for success in this role.
