COS in London is seeking a Global Customer Experience Manager to define and deliver the worldwide in-store service strategy. You will shape the brand experience across markets, partnering with Retail, Brand and Operations to enable consistent service execution.
You will own service standards, develop enablement tools, monitor KPIs, and drive adoption with regional teams while aligning with global priorities and customer outcomes.
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Global In-Store Experience Lead in London employer: COS
COS is an exceptional employer that fosters a collaborative and innovative work culture, particularly in our vibrant London Head Office. As a Knitwear Buyer, you will not only have the opportunity to lead exciting product development but also benefit from continuous professional growth and mentorship within a supportive team environment. With a focus on creativity and commercial success, COS offers a unique platform for you to thrive in the fashion industry while enjoying a dynamic and inclusive workplace.
