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For Companies At a Glance
- Tasks: Lead a passionate team to create unforgettable customer experiences and drive store performance.
- Company: Join COS, a brand known for luxury, craftsmanship, and innovative fashion.
- Benefits: Enjoy a 25% staff discount, H&M Incentive Program, and valuable development opportunities.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Customer-focused, team leader with a passion for products and a desire to learn.
- Other info: Full-time role with flexible hours in a supportive and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Responsibilities
- As a Floor Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected.
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
- Analyse sales data and collaborate with the Store Manager to maximise department performance.
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
- Support recruitment efforts and ensure effective onboarding and training for new team members.
- Identify and nurture future talent, contributing to development plans that support team progression.
- Oversee daily store operations, ensuring efficiency and alignment with brand standards.
- Act as a brand ambassador, consistently delivering the best possible experience for every customer.
- Step into the role of Store when required, ensuring continuity in leadership and performance.
Qualifications
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
- Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
- Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
- Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
- Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
- English language skills.
Additional Information
This is a full-time position with a contract of 39 hours a week in our COS, Stratford store. Apply by uploading your CV in English as soon as possible.
Benefits
We are committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you will enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.
Floor Manager, Stratford in London employer: Cos
Contact Detail:
Cos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager, Stratford in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with COS's products, values, and customer service approach. This way, when you walk into that interview, you can show off your passion and knowledge, making a great impression.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your leadership skills and customer-focused mindset, which are key for the Floor Manager role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the COS team.
We think you need these skills to ace Floor Manager, Stratford in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love engaging with customers and your genuine interest in our products. Make it personal and relatable!
Tailor Your CV: Don’t just send out the same CV for every job. Take a moment to tweak it for this specific role. Highlight your experience in team leadership and customer service, and make sure it aligns with what we’re looking for in a Floor Manager.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key achievements and skills that relate to the job. This helps us see your potential quickly!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cos
✨Know the Brand Inside Out
Before your interview, dive deep into COS's brand values, product offerings, and recent collections. Understanding their commitment to quality and craftsmanship will help you articulate how you can contribute to their mission of delivering exceptional customer experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where you motivated your team to achieve high service standards or improved store performance. This will demonstrate your capability as a Floor Manager.
✨Engage with Customer Scenarios
Be ready to discuss how you would handle various customer interactions. Think about how you can provide expert styling advice and create memorable experiences. Practising these scenarios will show your customer-focused mindset and problem-solving skills.
✨Demonstrate Analytical Thinking
Familiarise yourself with key retail KPIs and be prepared to discuss how you’ve used data to drive performance in previous roles. Showing that you can analyse sales data and collaborate effectively with management will set you apart as a candidate who understands operational excellence.
