Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create and manage email and SMS campaigns to boost customer engagement and loyalty.
- Company: Join COS, a fashion brand known for quality and innovative design.
- Benefits: Enjoy a 25% discount on H&M Group brands and development opportunities.
- Why this job: Be part of a dynamic team driving impactful CRM initiatives in the fashion industry.
- Qualifications: Experience in CRM, email campaigns, and a customer-first mindset are essential.
- Other info: This is a temporary full-time role based in London with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Email & CRM Coordinator (maternity cover) to join our European Regional Team based in London. This role supports the implementation of CRM initiatives to drive engagement, loyalty and profitable growth, contributing to key business KPIs for the region.
What you will do
- Develop, build and deploy email and SMS campaigns across our European markets, ensuring accurate, consistent and timely delivery.
- Test all newsletters before sending to ensure accurate template responsiveness across devices and email providers.
- Optimise and refresh triggered campaigns to be seasonally relevant and aligned with key content moments.
- Report on newsletter and trigger campaigns, driving optimum engagement and conversion across all customer segments.
- Collaborate with the regional performance marketing team to ensure consistent messaging of campaigns and promotions across all channels to maximise KPIs (traffic, conversion and revenue).
- Collaborate with the CRM Specialist to drive personalised experiences through a strong test-and-learn approach.
- Drive innovation across campaigns, monitor the competitor landscape and developments within CRM and tech capabilities.
Qualifications
- Experience working in a fast-moving CRM team, building and reporting across email and SMS campaigns, ideally in the fashion industry.
- Familiarity with ESPs (Emarsys is a plus), building campaigns and technical automated workflows.
- Confidence analysing campaigns and attributing market performance to regional KPIs.
- Customer-first mindset with ability to deliver personalised experiences through insight, content and segmentation.
- Strong visual presentation, organisational, analytical and communication skills.
- Ability to prioritise and manage time independently.
Additional Information
This is a full-time position on a temporary maternity cover contract based in London. Please apply including your CV as soon as possible. Due to data policy, we only accept applications via the careers page.
Benefits
We offer attractive benefits with development opportunities. All staff receive a 25% discount on H&M Group brands in stores and online. In addition, employees are included in the H&M Incentive Program (HIP).
Inclusion & Diversity
At COS we’re committed to inclusive, diverse and equitable workplaces. We consider all diversity dimensions in our recruitment process.
Email and CRM Coordinator (Maternity Cover) in London employer: Cos
Contact Detail:
Cos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Email and CRM Coordinator (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in CRM or marketing roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best email and SMS campaigns. This will give potential employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of CRM tools and trends. Be ready to discuss how you've used data to drive engagement and optimise campaigns in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and contributing to our goals.
We think you need these skills to ace Email and CRM Coordinator (Maternity Cover) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Email & CRM Coordinator role. Highlight any relevant experience in CRM, email campaigns, and the fashion industry to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about this role and how your background aligns with our goals at StudySmarter. Be genuine and let your personality come through.
Showcase Your Analytical Skills: Since this role involves reporting and analysing campaign performance, be sure to mention any experience you have with data analysis. We love candidates who can demonstrate a customer-first mindset backed by insights!
Apply Through Our Website: Remember, we only accept applications via our careers page due to data policy. So, make sure to submit your application there to ensure it gets into our hands quickly!
How to prepare for a job interview at Cos
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of CRM systems, especially if you've worked with ESPs like Emarsys. Be ready to discuss how you've built and reported on email and SMS campaigns in the past, as this will show your familiarity with the tools they'll expect you to use.
✨Showcase Your Analytical Skills
Prepare to talk about how you've analysed campaign performance and linked it to business KPIs. Bring examples of how your insights have driven engagement and conversion rates, as this will demonstrate your customer-first mindset and ability to deliver personalised experiences.
✨Be Ready to Collaborate
This role involves working closely with various teams, so think of examples where you've successfully collaborated in the past. Highlight your communication skills and how you've ensured consistent messaging across channels to maximise KPIs.
✨Stay Ahead of the Game
Research current trends in CRM and the fashion industry. Be prepared to discuss how you've driven innovation in your previous roles and how you keep an eye on competitors. This shows that you're proactive and passionate about the field.
