At a Glance
- Tasks: Generate insights and translate data into impactful recommendations for senior leaders.
- Company: Join COS, a luxury brand known for quality and innovative fashion.
- Benefits: Enjoy 25% staff discount, health checks, and extensive development opportunities.
- Other info: Collaborative culture with a focus on continuous improvement and ownership.
- Why this job: Make a real impact by driving customer-led decisions in a dynamic environment.
- Qualifications: Strong analytical skills and ability to communicate insights effectively.
The predicted salary is between 35000 - 45000 € per year.
Company Description COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
The Customer and Commercial Insights Analyst plays a critical role in enabling customer‑led and commercial decision‑making at COS. You will proactively generate insights, translate complex data into clear narratives, and deliver actionable recommendations to senior leaders. This is a high‑impact role for a commercially focused analyst who combines strong storytelling with advanced analytics, supporting short‑term trading decisions and long‑term strategic planning.
What you will do:
- Insight & Stakeholder Leadership
- Proactively identify customer and commercial trends, risks, and opportunities.
- Present concise, insight‑driven recommendations to senior leadership.
- Translate complex analysis into clear stories and visualisations.
- Frame insights across short‑, medium‑, and long‑term planning horizons.
- Customer & Commercial Analytics
- Deliver forward‑looking analysis using transactional data, CRM, digital analytics, and customer research.
- Build and maintain dashboards tracking core customer and commercial KPIs.
- Identify emerging customer patterns early and inform timely commercial action.
- Planning, KPIs & Advanced Analytics
- Define, track, and evaluate customer‑centric KPIs and performance.
- Support forecasting and planning across acquisition, retention, and growth.
- Develop predictive models (e.g. churn, lifetime value, propensity) to enable proactive decision‑making.
- Collaboration & Influence
- Act as a strategic analytics partner to global and regional teams.
- Champion data‑informed decision‑making across COS and wider stakeholders.
- Contribute to knowledge sharing and analytical capability within the Commercial team.
Qualifications
Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.
What you need to succeed:
- Problem solving
- Applies structured, hypothesis-led thinking to solve complex, ambiguous challenges.
- Identifies root causes quickly and prioritises high-impact opportunities.
- Anticipates risks and drives solutions through to scalable, business-aligned outcomes.
- Collaborative
- Builds trusted, cross-functional partnerships and influences without authority.
- Aligns diverse stakeholders through clear, outcome-focused communication.
- Leverages collective expertise to drive shared, high-impact results.
- Advanced data analysis
- Translates large, complex datasets into clear, actionable insights.
- Applies predictive modelling and scenario analysis to inform forward-looking decisions.
- Combines technical rigour with compelling storytelling to enable action.
- Commercial mindset
- Connects insights directly to revenue, profitability, and customer value.
- Anchors recommendations in strategic and commercial priorities.
- Takes a holistic view across customer, channel, and market dynamics to drive growth.
Additional Information
We offer all to of our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
In addition to this UK based colleagues also receive:
- 25 days holiday
- Annual health checks
- 25% staff discount
- Pension scheme
- Discounts on various activities and financial/lifestyle products via our benefits hub
- Cycle to work scheme
- Discounted gym membership
- Employee assistance via retail trust
- Private health & dental care
Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email. We are looking forward to hearing from you!
Customer and Commercial Insights Analyst in London employer: Cos
COS is an exceptional employer that values open-mindedness, curiosity, and a commitment to constant improvement. With a strong focus on employee development, the company offers extensive benefits including a generous staff discount, 25 days of holiday, and access to health and wellness programmes. Working at COS not only provides a chance to contribute to a luxury brand but also fosters a collaborative culture where insights drive impactful decisions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Commercial Insights Analyst in London
✨Tip Number 1
Get to know the company inside out! Research COS's values, products, and recent trends in the fashion industry. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising your storytelling skills. Think about how to present your data analysis experiences in a way that highlights your problem-solving abilities and commercial mindset. Remember, it’s all about making those insights come alive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we keep you updated on your application status, so you won’t be left in the dark.
We think you need these skills to ace Customer and Commercial Insights Analyst in London
Some tips for your application 🫡
Show Your Storytelling Skills:When you write your application, think about how you can weave a narrative from your experiences. We want to see how you can turn complex data into clear, engaging stories that resonate with decision-makers.
Be Data-Driven:Make sure to highlight your analytical skills and any experience you have with data analysis. We love candidates who can translate numbers into actionable insights, so don’t shy away from showcasing your technical prowess!
Align with Our Values:Take a moment to reflect on our company values and how they resonate with you. In your application, we’d like to see examples of how you embody these values in your work and collaborations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application securely, and we’ll keep you updated on your application status, so keep an eye on your inbox!
How to prepare for a job interview at Cos
✨Know Your Data
As a Customer and Commercial Insights Analyst, you'll be dealing with complex datasets. Make sure you brush up on your data analysis skills and be ready to discuss how you've translated data into actionable insights in the past. Prepare examples that showcase your ability to identify trends and make recommendations.
✨Master the Art of Storytelling
This role requires strong storytelling skills to present insights effectively. Practice framing your insights in a narrative format. Think about how you can turn numbers into a compelling story that resonates with senior leadership. Use visuals where possible to enhance your presentation.
✨Understand the Business
Familiarise yourself with COS's brand values and commercial goals. Research their recent trends and challenges in the fashion industry. This will help you align your insights with their strategic priorities and demonstrate your commercial mindset during the interview.
✨Showcase Collaboration Skills
Collaboration is key in this role. Be prepared to discuss how you've built cross-functional partnerships in previous positions. Highlight specific instances where your influence led to successful outcomes, and emphasise your ability to communicate clearly with diverse stakeholders.
