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- Tasks: Support CRM initiatives, create and implement email and SMS campaigns across Europe.
- Company: Join COS, a fashion brand known for quality and innovative design.
- Benefits: Enjoy 25% staff discount, 25 days holiday, and discounts on leisure activities.
- Why this job: Be part of a dynamic team driving customer engagement and loyalty in fashion.
- Qualifications: Experience in CRM, email campaigns, and a passion for customer-first strategies.
- Other info: Inclusive workplace with great development opportunities and a focus on diversity.
The predicted salary is between 36000 - 60000 £ per year.
We are now looking for an Email & CRM Coordinator to join our European Regional Team based in London. This role supports the implementation of CRM initiatives to drive engagement, loyalty and profitable growth, contributing to key business KPIs for the region.
What you will do:
- Support the roll out and completion of the CRM growth project, working closely with the CRM Specialist, CRM Manager and global CRM stakeholders to deliver new strategic campaigns and insight.
- Create, coordinate and implement new initiatives laying the foundations for future customer excellence, with a focus on increasing customer frequency and retention.
- Develop, build and deploy email and SMS campaigns across our European markets ensuring accurate, consistent and timely completion of delivery.
- Test all newsletters before sending to ensure accurate template responsiveness across devices and email providers.
- Optimise and refresh triggered campaigns to be seasonally relevant and in line with key content moments.
- Report on newsletter and trigger campaigns ensuring we’re driving optimum engagement and conversion across all customer segments.
- Collaborate with the regional performance marketing team, ensuring consistent messaging of campaigns and promotions across all channels to maximise overall KPIs, with a focus on traffic, conversion and revenue.
- Collaborate with the CRM Specialist to drive our personalisation strategy with a strong test and learn approach.
- Drive innovation across our campaigns, keeping an eye on the competitor landscape and developments within CRM and tech capabilities.
What you need to succeed:
- Experience working in a fast-moving CRM team, building and reporting across email and SMS campaigns, ideally in the fashion industry.
- Familiarity with ESPs (Emarsys is a plus), building campaigns and technical automated workflows.
- Confidence analysing campaigns, attributing market performance to the wider regional KPIs.
- With a customer-first mindset, you will be passionate about our customers, delivering personalised experiences through insight, content and segmentation.
- Strong visual presentation skills.
- Excellent organizational, analytical, and communication skills.
- Ability to prioritize and manage time independently.
Additional Information:
This is a full-time position on a permanent contract based in London. Please apply including your CV as soon as possible, latest until Friday the 14th November. Due to data policy, we only accept applications via the careers page.
Benefits:
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.
In addition to this, London based colleagues also receive:
- 25 days holiday
- Discounts on everyday brands and leisure activities
- Retail Trust membership
- Pension scheme
- Discounted gym membership
- Cycle to work scheme
Inclusion & Diversity:
At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
Company Description:
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email. We are looking forward to hearing from you!
COS Email and CRM Coordinator in London employer: Cos
Contact Detail:
Cos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land COS Email and CRM Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect candidate for the Email & CRM Coordinator role. Highlight your experience with email campaigns and your customer-first mindset to really stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at COS. So, get that CV uploaded!
We think you need these skills to ace COS Email and CRM Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Email & CRM Coordinator role. Highlight any relevant experience in CRM, email campaigns, and customer engagement to catch our eye!
Showcase Your Passion: We love candidates who are passionate about customer experiences! Use your cover letter to express why you’re excited about this role and how you can contribute to our mission of delivering personalised experiences.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply via our careers page! It’s the only way we accept applications, and it ensures your CV gets to the right people. Plus, we’ll keep you updated on your application status, so you won’t be left in the dark.
How to prepare for a job interview at Cos
✨Know Your CRM Inside Out
Before the interview, make sure you’re familiar with CRM systems, especially Emarsys if you can. Brush up on how to build and report on email and SMS campaigns, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've analysed campaign performance in the past. Bring examples of how your insights have driven engagement and conversion rates. This will demonstrate your customer-first mindset and your ability to contribute to key business KPIs.
✨Demonstrate Your Creativity
Think of innovative ideas for campaigns that could align with COS's brand values. Share any past experiences where you’ve successfully implemented creative strategies. This will highlight your ability to drive innovation and keep up with market trends.
✨Align with Company Values
Familiarise yourself with COS’s values and be ready to discuss how you embody them. Show that you’re open-minded, curious, and willing to take ownership. This alignment is crucial for them, so make it a key part of your conversation.
