At a Glance
- Tasks: Generate insights and translate data into clear narratives for decision-making.
- Company: COS, a luxury brand focused on quality and innovative fashion.
- Benefits: 25% staff discount, health checks, pension scheme, and gym membership discounts.
- Other info: Join a collaborative team with extensive global development opportunities.
- Why this job: Make an impact by driving customer-led decisions in a dynamic environment.
- Qualifications: Strong problem-solving skills and advanced data analysis experience required.
The predicted salary is between 35000 - 45000 € per year.
COS offers a wardrobe of ready‑to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
The Customer and Commercial Insights Analyst plays a critical role in enabling customer‑led and commercial decision‑making at COS. You will proactively generate insights, translate complex data into clear narratives, and deliver actionable recommendations to senior leaders. This is a high‑impact role for a commercially focused analyst who combines strong storytelling with advanced analytics, supporting short‑term trading decisions and long‑term strategic planning.
What you will do
- Insight & Stakeholder Leadership
- Proactively identify customer and commercial trends, risks, and opportunities.
- Present concise, insight‑driven recommendations to senior leadership.
- Translate complex analysis into clear stories and visualisations.
- Frame insights across short‑, medium‑, and long‑term planning horizons.
- Customer & Commercial Analytics
- Deliver forward‑looking analysis using transactional data, CRM, digital analytics, and customer research.
- Build and maintain dashboards tracking core customer and commercial KPIs.
- Identify emerging customer patterns early and inform timely commercial action.
- Planning, KPIs & Advanced Analytics
- Define, track, and evaluate customer‑centric KPIs and performance.
- Support forecasting and planning across acquisition, retention, and growth.
- Develop predictive models (e.g. churn, lifetime value, propensity) to enable proactive decision‑making.
- Collaboration & Influence
- Act as a strategic analytics partner to global and regional teams.
- Champion data‑informed decision‑making across COS and wider stakeholders.
- Contribute to knowledge sharing and analytical capability within the Commercial team.
Qualifications
Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.
What you need to succeed
- Problem solving
- Applies structured, hypothesis‑led thinking to solve complex, ambiguous challenges.
- Identifies root causes quickly and prioritises high‑impact opportunities.
- Anticipates risks and drives solutions through to scalable, business‑aligned outcomes.
- Collaborative
- Builds trusted, cross‑functional partnerships and influences without authority.
- Aligns diverse stakeholders through clear, outcome‑focused communication.
- Leverages collective expertise to drive shared, high‑impact results.
- Advanced data analysis
- Translates large, complex datasets into clear, actionable insights.
- Applies predictive modelling and scenario analysis to inform forward‑looking decisions.
- Combines technical rigour with compelling storytelling to enable action.
- Commercial mindset
- Connects insights directly to revenue, profitability, and customer value.
- Anchors recommendations in strategic and commercial priorities.
- Takes a holistic view across customer, channel, and market dynamics to drive growth.
Additional Information
We offer all of our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.
- 25 days holiday
- Annual health checks
- 25% staff discount
- Pension scheme
- Discounts on various activities and financial/lifestyle products via our benefits hub
- Cycle to work scheme
- Discounted gym membership
- Employee assistance via retail trust
- Private health & dental care
COS Customer and Commercial Insights Analyst in London employer: Cos
At COS, we pride ourselves on being an exceptional employer that values creativity, collaboration, and continuous improvement. Our work culture fosters open-mindedness and curiosity, empowering employees to take ownership of their roles while providing extensive development opportunities globally. With attractive benefits such as a 25% staff discount across all H&M Group brands, annual health checks, and a supportive environment for personal and professional growth, COS is the ideal place for those seeking meaningful and rewarding employment in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land COS Customer and Commercial Insights Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at COS on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer and Commercial Insights Analyst role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for your interview by practising your storytelling skills. Since this role involves translating complex data into clear narratives, think of examples from your past where you've done just that. We want to see how you can make data come alive!
✨Tip Number 3
Show off your analytical skills! Bring along a portfolio of your previous work that demonstrates your ability to deliver actionable insights. Whether it's dashboards or predictive models, having tangible examples will set you apart from the crowd.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the COS team. Let's get you that interview!
We think you need these skills to ace COS Customer and Commercial Insights Analyst in London
Some tips for your application 🫡
Show Your Storytelling Skills:When you write your application, make sure to highlight your ability to turn complex data into clear narratives. We love a good story, especially when it’s backed by solid analysis, so don’t hold back on showcasing your storytelling prowess!
Be Data-Driven:Since the role is all about insights and analytics, ensure your application reflects your experience with data analysis. Use specific examples of how you've used data to drive decisions or identify trends in your previous roles. We want to see that commercial mindset in action!
Align with Our Values:We’re big on our company values, so make sure your application reflects them. Show us how you’re open-minded, curious, and ready to take ownership. This will help us see how you fit into our COS family and contribute to our culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at COS!
How to prepare for a job interview at Cos
✨Know Your Data
Before the interview, dive deep into the types of data COS uses. Familiarise yourself with customer analytics, CRM systems, and digital metrics. Being able to discuss specific examples of how you've used data to drive insights will show your analytical prowess.
✨Craft Your Story
Prepare to translate complex data into compelling narratives. Think about past experiences where you turned data into actionable recommendations. Practising how to present these stories clearly will help you impress the interviewers with your storytelling skills.
✨Showcase Collaboration Skills
Since this role involves working with various teams, be ready to discuss how you've built cross-functional partnerships in the past. Highlight instances where your communication helped align diverse stakeholders towards a common goal.
✨Align with Company Values
COS values open-mindedness, curiosity, and ownership. Reflect on how your personal values align with theirs. Be prepared to share examples that demonstrate your commitment to continuous improvement and your ability to think outside the box.
