Concession Manager, London

Company Description: COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

As the Concession Manager, you would be contributing to the overall performance of our new flagship concession in Selfridges, London. In this role, you would be leading a team of people to ensure the concession is run in the most efficient way. Although no two days are ever the same, there are some things that you can expect to be involved in regularly. This includes:

• Offering customers a high level of service, through styling advice, product knowledge and experience
• Analysing selling information and taking ownership for the concession sales performance
• Leading and motivating a team of sales assistants to achieve excellent standards of service
• Leading recruitment and ensuring induction and training to new starters is carried out
• Identifying future talents and putting together development plans to support their progression
• Overseeing concession operations
• Creating a great place to work

To work as a Concession Manager, you should have previous management/leadership experience plus the qualities below:

• Excellent communication skills and the ability to lead, train and develop a team
• Customer focused
• Self-motivated & Positive
• Adaptable
• A genuine interest in others
• Excellent planning and organisational skills
• Good analytical and problem-solving abilities
• Excellent commercial abilities and interest in fashion/retail
• Confident communicator in English: additional languages are an advantage but not required
• Preferable but not mandatory: Previous experience working within a Concession

This is a full-time position with a contract of 39 hours a week based in our new Cos Concession within Selfridges, Oxford Street. Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.

Benefits: We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.

Inclusion & Diversity: At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.