At a Glance
- Tasks: Create unforgettable customer experiences and lead a passionate team in a vibrant retail environment.
- Company: Join COS, a luxury fashion brand known for quality and innovation.
- Benefits: Enjoy a 25% staff discount, H&M Incentive Program, and professional development opportunities.
- Other info: Full-time role with flexible hours and a commitment to diversity and inclusion.
- Why this job: Be a key player in delivering exceptional service and shaping the future of fashion retail.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion are essential.
The predicted salary is between 30000 - 40000 € per year.
Company Description: COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
As an Assistant Concession Manager, you’re at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a department store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities:- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging brand experience.
- Analyse sales data and collaborate with the Concession Manager to maximise Concession performance.
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
- Support recruitment efforts and ensure effective onboarding and training for any new team members.
- Identify and nurture future talent, contributing to development plans that support team progression.
- Oversee daily store selling and operations ensuring efficiency and alignment with brand standards.
- Act as a brand ambassador, consistently delivering the best possible experience for every customer and build effective relationships with our partner store.
- Step into the role of Concession Manager when required, ensuring continuity in leadership and performance.
- Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritising their needs to deliver great service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
- Comfortable working varied hours, including evenings, weekends, and holidays.
- Confident communicator in English: additional languages are an advantage but not required.
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
This is a full-time position with a contract of 39 hours a week based in our new Cos Flagship Concession. Apply by sending in your CV in English as soon as possible, but no later than the 31.05.2026. We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity: At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
Assistant Concession Manager, London employer: Cos
COS is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture in the heart of London. As an Assistant Concession Manager, you will benefit from a generous 25% staff discount across all H&M Group brands and be part of the H&M Incentive Program, which rewards your contributions and supports your career progression. With a commitment to inclusivity and diversity, COS fosters an environment where every team member can thrive and make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Concession Manager, London
✨Tip Number 1
Get to know the company inside out! Research COS's values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers and leading a team, being clear and confident is key. Try role-playing common scenarios with friends or family to boost your confidence before the big day.
✨Tip Number 3
Show off your passion for fashion! When discussing your experience, highlight any relevant retail or fashion knowledge. Share stories about how you've helped customers find the perfect outfit or how you've motivated a team to achieve sales goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the COS team. Good luck!
We think you need these skills to ace Assistant Concession Manager, London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for fashion and customer service shine through in your application. We want to see how much you love the products we offer and how you can share that excitement with our customers.
Tailor Your CV:Make sure your CV highlights relevant experience in retail, especially in fashion. We’re looking for specific examples of how you've delivered excellent customer service or led a team, so don’t hold back!
Be Authentic:When writing your cover letter, be yourself! We appreciate genuine communication, so share your story and what makes you a great fit for the Assistant Concession Manager role. Let us know why you want to join our team!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Cos
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with COS's product range and brand ethos. This will not only help you answer questions confidently but also show your genuine passion for the products, which is key for an Assistant Concession Manager.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you engaged with customers and created memorable experiences, as this role is all about enhancing customer journeys.
✨Demonstrate Leadership Potential
Think of instances where you’ve led a team or motivated others in a retail environment. Be ready to discuss how you can inspire your team to meet high service standards and drive sales performance.
✨Be Ready to Discuss Sales Data
Brush up on your understanding of retail KPIs and be prepared to discuss how you would analyse sales data to improve concession performance. Showing that you can think analytically will set you apart as a candidate who can contribute to the business’s success.
