At a Glance
- Tasks: Lead the digital experience strategy to enhance customer journeys and drive commercial success.
- Company: Join COS, a luxury brand known for quality and innovative fashion.
- Benefits: Enjoy 25 days holiday, health checks, staff discounts, and more.
- Other info: Be part of a culture that values curiosity, collaboration, and continuous improvement.
- Why this job: Shape the future of digital experiences in a dynamic and creative environment.
- Qualifications: Strong leadership skills and a passion for data-driven decision making.
The predicted salary is between 70000 - 90000 £ per year.
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
In this role you are accountable for the digital experience across existing and new internal platforms and in partnership across marketplaces and franchise. Your strategy contributes to the total seamless omni‑visual customer experience; maximising the vision and setting standards for excellence. Your team set global execution strategies to secure commercial success focussing on site content and customer journey planning, visual merchandising and sales. You are constantly iterating to leverage the capabilities of our digital channel and reach budgeted results for CRO, site engagement and long‑term customer value.
What you will do:
- Strategic Planning: Delivers and evolves the strategy for an elevated customer journey across current and new digital channels to drive growth and commercial outcomes. Champion data‑led decision making to secure YOY financial success, ensure digital business goals are met and define long‑term channel growth ambitions.
- Cross Functional Collaboration: Partners closely with Marketing and Comms, to establish customer journeys and site experience strategies for campaigns and content in line with our commercial priorities and brand strategy – setting a global standard around our core offer expectations. Drives the Regions to adopt and leverage the guidelines for localised success.
- Experience Optimisation: Constantly evaluates and evolves the online customer experience in‑line with the customer experience vision. Collaborates closely with Digital Product and Tech teams to input and influence the product road map, providing problem statements for development needs and commercial optimisation of the tools. Collaborate to realise the roadmap for the implementation of AI across Platforms, and the possibilities agentic AI and personalisation bring.
- Leadership and Team: Lead and grow a high performing Digital Experience team, guide them through the whole employee life cycle. Foster a culture of curiosity, testing, accountability and collaboration.
What you need to succeed:
- Data Driven Decision Making: Utilises data and customer insights to take strategic decisions, owns outcomes and delivers against targets to drive sustainable business performance.
- Dedication to Excellence: Foster a culture of continuous improvement, encouraging a mindset focused on value creation and continuous evolution to surpass customer expectations with outstanding services.
- Customer Centric: Keeps a pulse on customer and user needs, industry trends and best practices to ensure COS can deliver exceptional experiences and drive business outcomes.
- Collaboration: Builds strong internal partnerships to align priorities, influence outcomes and deliver cross‑functional results. Remove obstacles to support the team to implement change at pace and improve ways of working.
- Leadership: Sets high expectations, tracks progress and holds individuals accountable for outcomes and standards. Converts business strategy into clear prioritised plans ensuring teams feel their work is meaningful and commercially relevant.
Benefits:
- 25 days holiday
- Annual health checks
- 25% staff discount
- Pension scheme
- Discounts on various activities and financial/lifestyle products via our benefits hub
- Cycle to work scheme
- Discounted gym membership
- Employee assistance via retail trust
- Private health
Head of Digital Experience employer: Cos
COS is an exceptional employer that prioritises a culture of curiosity, collaboration, and continuous improvement, making it an ideal place for the Head of Digital Experience to thrive. With a commitment to employee growth, generous benefits including 25 days holiday, private health options, and a supportive work environment, COS empowers its team to innovate and excel in delivering outstanding digital experiences. Located in a vibrant setting, the company fosters a strong sense of community while driving commercial success through data-driven strategies and a customer-centric approach.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital Experience
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Cos are looking for when hiring for a Head of Digital Experience.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Cos for the Head of Digital Experience, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Cos as a Head of Digital Experience, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Cos’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Digital Experience.
We think you need these skills to ace Head of Digital Experience
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Cos, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Cos's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Cos. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Cos
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Cos uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Cos. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
