COS in London is seeking a Global Customer Experience Manager to define and deliver the in-store service strategy across markets, partnering with Retail, Brand and Operations to elevate customer engagement and commercial performance. You will own service standards and enable store teams with practical tools while monitoring KPIs such as NPS.
As the global owner of customer experience, you will work with regional teams to drive adoption, embed service behaviours and ensure consistent execution
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Global In-Store Experience Leader employer: COS
COS is an exceptional employer that fosters a collaborative and innovative work culture, particularly in our vibrant London Head Office. As a Knitwear Buyer, you will not only have the opportunity to lead exciting product development but also benefit from continuous professional growth and mentorship within a supportive team environment. With a focus on creativity and commercial success, COS offers a unique platform for you to thrive in the fashion industry while enjoying a dynamic and inclusive workplace.
